• Hijacked United Airlines Flight 175 from Boston crashes into the South Tower of the World Trade Centre at 9.03 am in New York City on September 11, 2001. AFP
    Hijacked United Airlines Flight 175 from Boston crashes into the South Tower of the World Trade Centre at 9.03 am in New York City on September 11, 2001. AFP
  • A man calling out asking if anyone alive trapped amid the rubble needs help after the collapse of the first tower on 9/11. AFP
    A man calling out asking if anyone alive trapped amid the rubble needs help after the collapse of the first tower on 9/11. AFP
  • Marcy Borders, known as the 9/11 Dust Lady, seeks refuge in an office building after the twin towers collapsed. AFP
    Marcy Borders, known as the 9/11 Dust Lady, seeks refuge in an office building after the twin towers collapsed. AFP
  • Former US president George W Bush with firefighter Bob Beckwith and other rescue workers on September 14, 2001, at the site of the destroyed World Trade Centre. AFP
    Former US president George W Bush with firefighter Bob Beckwith and other rescue workers on September 14, 2001, at the site of the destroyed World Trade Centre. AFP
  • Businessman Edward Fine, who survived the attack after walking down 87 floors of the WTC North Tower, is covered in ash as he walks through the debris. AFP
    Businessman Edward Fine, who survived the attack after walking down 87 floors of the WTC North Tower, is covered in ash as he walks through the debris. AFP
  • Smoke billows from the twin towers of the World Trade Centre after the hijacked planes crashed into them. AFP
    Smoke billows from the twin towers of the World Trade Centre after the hijacked planes crashed into them. AFP
  • The collapse of the twin towers led to toxic dust, asbestos and glass fibres in the air, while underground fires smouldered at Ground Zero until December 2001. Reuters
    The collapse of the twin towers led to toxic dust, asbestos and glass fibres in the air, while underground fires smouldered at Ground Zero until December 2001. Reuters
  • Debris covers streets including Park Row, which is nearly half a kilometre away from Ground Zero, after the towers collapsed. AFP
    Debris covers streets including Park Row, which is nearly half a kilometre away from Ground Zero, after the towers collapsed. AFP
  • Workmen begin dismantling the destroyed remains of the World Trade Centre on September 17, 2001. EPA
    Workmen begin dismantling the destroyed remains of the World Trade Centre on September 17, 2001. EPA

The day America grieved – and some of us had to look over our shoulder

September 10, 2026


The horrors that the US experienced on September 11, 2001, as a result of the terrorist attacks on New York, Washington and Pennsylvania, are impossible to erase. Nineteen terrorists committed heinous crimes, taking the lives of almost 3,000 innocent people. The events of that day left such an indelible mark on those of us who lived through them that just hearing the words “9/11” brings back a flood of nightmarish, emotionally draining memories.

I was on my way to work that morning. We were stuck in downtown Washington traffic. Waiting for the signal to turn green, I noticed a woman in the car next to me trying to get my attention. As I rolled down my window, she shouted: “Did you hear the news?!”

“No,” I replied, noting that my car radio was broken.

“A plane just crashed into the World Trade Centre,” she yelled. “My father works in that building.” Then the signal turned green, and she moved on. I never saw her again but will never forget the look of abject horror on her face.

By the time I got to my office, everyone was watching TV. That was when the second plane hit. I was stunned and transfixed by the images of the planes slicing through the walls of the World Trade Centre, of people jumping from buildings and eventually, later on, of the two towers collapsing into a pile and disappearing forever.

It was almost too much to bear. The frightened face of that woman who spoke to me on my way to work was soon joined by hundreds of others – those running from the collapsing towers and those pushing their way in the opposite direction seeking news of their loved ones trapped in the inferno. The entire experience was numbing. I was only shaken from this trance-like state of watching and grieving by other events, some of which were more personal.

One of my daughters lived near the Pentagon, which we learnt had also been hit. After a few frantic calls, I was relieved to hear from her. And because my office was just two blocks from the White House, she had been concerned for my safety and was trying to reach me as well.

At midday on the 11th, the local police arrived announcing that our building was being evacuated as a safety precaution. I pleaded with them to let us stay because our office was being flooded with calls from Arab Americans across the country frightened by the first signs of an anti-Arab backlash. The police were amazingly supportive. They evacuated the rest of our building and the rest of our neighbourhood, but allowed us to remain so that we could continue our work. They even assigned two police cars to protect us.

Throughout the day and the days that followed, we mixed responding to frantic calls from our community with watching the continuing horror that was unfolding in New York. I was asked by the US Commission on Civil Rights to present a report on the extent of hate crimes being committed against Arabs and Muslims, and those thought to be Arab or Muslim. We catalogued hundreds from across the country, noting that a number of the death threats and messages of hate were directed at us.

An inter-faith remembrance vigil at the Henry Ford Museum in Dearborn, Michigan. Alamy
An inter-faith remembrance vigil at the Henry Ford Museum in Dearborn, Michigan. Alamy
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Those who threatened us were effectively telling us: 'You are not part of us.' It only served to compound the pain

It was profoundly unsettling. Like other Americans, we were pained by the horror that had been inflicted on our country and people. Like other Americans, we needed to mourn. But we were pulled away from our grieving and forced to look over our shoulders. Those who threatened us were effectively telling us: “You are not part of us.” It only served to compound the pain.

A week later, it appeared that the tide was beginning to shift. The work we had done for two decades, to empower our community and tell our story, bore fruit.

I was appearing daily on every TV network. The Ad Council of America offered to produce for us an anti-hate newspaper and television commercial. It appeared in hundreds of papers and was broadcast to tens of millions of viewers. The US Senate passed legislation condemning anti-Arab and anti-Muslim hate. And a coalition of major civil rights groups and religious organisations sponsored a rally in support of our community.

All of this was both gratifying and exhausting, and it contributed to the rush of emotions and overall numbness that defined those days.

There is so much more to say and many more stories to tell. But I felt it was important to try to capture at least some of what we experienced 25 years ago, especially when I calculated that almost half of today’s Americans were not born, were too young to remember or had not yet come to our shores as immigrants.

For them, and for those of us who lived through those days, it remains important to remember.

Updated: September 10, 2026, 2:08 PM