ABU DHABI // A new app will allow residents in the capital to report food safety offences from their mobile phones.
The app, developed by the Abu Dhabi Food Control Authority as part of its smart governance initiative, is only available on Android operating systems but the authority plans to introduce it to other users soon.
“It is also now possible for the people of Abu Dhabi to inform ADFCA about food safety violations directly by taking pictures and identifying the location on the interactive map,” said Omar Al Nuaimi, the director of the IT division at the authority.
Under the “Food Safety Guard” module, residents can report an incident to the authority’s case management system immediately. The app will also allow users to alerts and tips related to food, agriculture and livestock.
The map function also allows users to locale ADFCA facilities, including veterinary clinics, stores, and customer service centres. Links to social media sites will be worked into the app.
The app is only available through the Google Play store.
Mohammed Al Rayssi, director of communication and community service, said the authority is keen to raise the bar on customer service and effectiveness through smart applications, which he hopes will increase productivity to 80 per cent.
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