ABU DHABI // Fraudsters targeted a customer of a leading UAE bank with illicit card transactions that almost left her thousands of dirhams out of pocket.
D N said she received a phone call at 5.39am on March 2 from a customer service representative at HSBC bank in Dubai, asking her to confirm she was making a transaction at luxury department store Barneys New York.
“I told her that I was physically in Abu Dhabi and was definitely not making a large purchase at Barneys New York,” she said. “She then proceeded to tell me that they could put a block on my HSBC credit card but I would still have to go into their main branch to sign a complaint and sign a waiver form stating I hadn’t made the purchase.”
When she visited HSBC on Airport Road, D N was told her card had been charged US$486.45 (Dh1,786) at the store and that two further charges of $313.49 (Dh1,151) and $545.91 (Dh2,005) had been attempted at the same place.
She managed to get her money back last week but was taken aback by how someone could have cloned her card. HSBC is still trying to work out how her details was duplicated.
“I have no idea who would have gotten my credit card information, as I only have one card, which was with me,” she said. “HSBC told me the card was physically swiped at Barneys NY. I have been a paralegal for more than 25 years and my profession has me researching law and criminal cases, and I have absolutely no idea how someone can get your details and create a new credit card.”