Heathrow Airport's duty free shopping arcade. Tourists can no longer apply for a VAT refund on goods purchased when they leave the country. Getty
Heathrow Airport's duty free shopping arcade. Tourists can no longer apply for a VAT refund on goods purchased when they leave the country. Getty
Heathrow Airport's duty free shopping arcade. Tourists can no longer apply for a VAT refund on goods purchased when they leave the country. Getty
Heathrow Airport's duty free shopping arcade. Tourists can no longer apply for a VAT refund on goods purchased when they leave the country. Getty

'As a tourist to the UK, can I still claim a VAT refund on goods purchased when I leave?'


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I used to travel to the UK every few months for business and if I bought larger items when there, I was able to claim VAT. I have not travelled for some time due to the coronavirus pandemic but I have heard some mixed information about whether I will be able to do this at the airport on my way back after my coming trip. Please advise. AW, Abu Dhabi

It used to be the case that international travellers could reclaim VAT paid on many newly purchased items when leaving the UK.

As the rate of VAT in the UK is 20 per cent on most goods, this could be a significant sum. This situation has now changed and this option was cancelled with effect from January 1, 2021, a date when many changes took place as it was the first day that the UK was fully out of the EU after a transition period.

After a consultation on duty-free and tax-free goods carried by passengers, the Treasury announced that the VAT Retail Export Scheme will not be extended to EU visitors after Brexit, and will also be withdrawn for non-EU visitors in Britain.

While visitors to the UK won’t be able to reclaim VAT on items they purchase and take home with them, any non-EU visitors who purchase items in store and have them sent directly to an overseas address will be able to reclaim VAT in line with international tax principles.

This concession should also apply to online purchases, providing a retailer is set up to handle the process.

We were persuaded by a close family friend to invest in her company using our credit cards. Even before the pandemic, the company was not generating any money, so we let her use our credit cards and she maxed out all of them. Banks are now chasing us for payment.

This has been a burden on us for years now as we are trying to pay off the debt that she put us into. Is there any other way out of this? I am still hoping there is something we could do to stop it being a serious problem as I have been without a job for five months and only my wife is working. DC, Dubai

When someone takes out a credit card, it is for their own use and they are not permitted to give the cards to a third party, including their spouse.

It is contrary to the legal terms and conditions of any card to hand it over to someone else for their use and the signing of this paperwork when applying for a card is taken as agreement to the specified terms.

While the precise wording will vary between the providers of credit cards, they will all include a phrase along the lines of “the usage of the card is restricted to the cardholder and for their personal use”. It will also state something similar to “the cardholder shall not allow any third party to use the card for any purpose”.

The cardholder is solely responsible for all repayments, no matter if he or she has permitted someone else to use the cards
Keren Bobker

This means that DC and his wife have broken the terms of the agreement with the bank and if they find out, it is within their rights to cancel the card and demand immediate repayment of the outstanding balance.

The cardholder is solely responsible for all repayments, no matter if he or she has permitted someone else to use the cards.

It is my understanding that there is no written agreement in place between DC and the friend regarding money borrowed, so he will be unable to pursue a civil case against her. Clearly, DC needs to ask this woman to repay what she owes but he will be unable to force her.

If payments are not maintained on the credit cards, the banks will take action and once a person has missed three payments, they will usually register a police case and possibly apply for a travel ban, too. If there is no way of paying what is owed, DC may want to consider applying for insolvency if he qualifies.

To apply for insolvency, a person needs to owe Dh250,000 or more and be at least 65 days behind on repayments. If this is an option, it stops any further action but has consequences and money still needs to be repaid, often by liquidating other assets and possessions.

The first step should be to contact the banks to whom money is owed and to try to restructure the debts to reduce the repayments. It is always best to contact the banks before they start any action as this shows a willingness to repay money, which should assist with negotiations.

Keren Bobker is an independent financial adviser and senior partner with Holborn Assets in Dubai, with more than 25 years’ experience. Contact her at keren@holbornassets.com. Follow her on Twitter at @FinancialUAE

The advice provided in our columns does not constitute legal advice and is provided for information only

Ten tax points to be aware of in 2026

1. Domestic VAT refund amendments: request your refund within five years

If a business does not apply for the refund on time, they lose their credit.

2. E-invoicing in the UAE

Businesses should continue preparing for the implementation of e-invoicing in the UAE, with 2026 a preparation and transition period ahead of phased mandatory adoption. 

3. More tax audits

Tax authorities are increasingly using data already available across multiple filings to identify audit risks. 

4. More beneficial VAT and excise tax penalty regime

Tax disputes are expected to become more frequent and more structured, with clearer administrative objection and appeal processes. The UAE has adopted a new penalty regime for VAT and excise disputes, which now mirrors the penalty regime for corporate tax.

5. Greater emphasis on statutory audit

There is a greater need for the accuracy of financial statements. The International Financial Reporting Standards standards need to be strictly adhered to and, as a result, the quality of the audits will need to increase.

6. Further transfer pricing enforcement

Transfer pricing enforcement, which refers to the practice of establishing prices for internal transactions between related entities, is expected to broaden in scope. The UAE will shortly open the possibility to negotiate advance pricing agreements, or essentially rulings for transfer pricing purposes. 

7. Limited time periods for audits

Recent amendments also introduce a default five-year limitation period for tax audits and assessments, subject to specific statutory exceptions. While the standard audit and assessment period is five years, this may be extended to up to 15 years in cases involving fraud or tax evasion. 

8. Pillar 2 implementation 

Many multinational groups will begin to feel the practical effect of the Domestic Minimum Top-Up Tax (DMTT), the UAE's implementation of the OECD’s global minimum tax under Pillar 2. While the rules apply for financial years starting on or after January 1, 2025, it is 2026 that marks the transition to an operational phase.

9. Reduced compliance obligations for imported goods and services

Businesses that apply the reverse-charge mechanism for VAT purposes in the UAE may benefit from reduced compliance obligations. 

10. Substance and CbC reporting focus

Tax authorities are expected to continue strengthening the enforcement of economic substance and Country-by-Country (CbC) reporting frameworks. In the UAE, these regimes are increasingly being used as risk-assessment tools, providing tax authorities with a comprehensive view of multinational groups’ global footprints and enabling them to assess whether profits are aligned with real economic activity. 

Contributed by Thomas Vanhee and Hend Rashwan, Aurifer

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Updated: May 12, 2023, 10:24 AM