DUBAI // Low-cost airline FlyDubai has apologised to a blind passenger after refusing to let him travel to Jordan yesterday because he was flying alone.
"This morning's events were extremely unfortunate and should not have happened," said executive officer Ghaith al Ghaith yesterday. "We will conduct a full investigation to find out what went wrong in this situation and take all means necessary to ensure it does not happen again."
The airline offered to arrange a new flight for Zuhair Mahmoud and provide a voucher for a free flight. Mr Mahmoud, a naturalised US citizen, was travelling to Jordan to visit relatives before returning to the United States to begin a job as an IT specialist for the Library of Congress. Mr Mahmoud said he normally asks for assistance getting through security and passport control and to the gate at unfamiliar airports. Once on the plane, he said, he can manage by himself: he has memorised where the exits are for various models of planes.
When he arrived at the FlyDubai counter at the airport yesterday morning, however, he said he was told that people with disabilities could not board the plane if they were travelling alone. Mr Mahmoud said he had previously travelled to 20 countries and had never been prevented from boarding a plane. chuang@thenational.ae
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Name: Grubtech
Founders: Mohamed Al Fayed and Mohammed Hammedi
Launched: October 2019
Employees: 50
Financing stage: Seed round (raised $2 million)
Managing the separation process
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GIANT REVIEW
Starring: Amir El-Masry, Pierce Brosnan
Director: Athale
Rating: 4/5
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Opening day Premier League fixtures for August 9-11
August 9
Liverpool v Norwich 11pm
August 10
West Ham v Man City 3.30pm
Bournemouth v Sheffield Utd 6pm
Burnley v Southampton 6pm
C Palace v Everton 6pm
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Newcastle v Arsenal 5pm
Man United v Chelsea 7.30pm
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The five pillars of Islam
Indoor cricket World Cup:
Insportz, Dubai, September 16-23
UAE fixtures:
Men
Saturday, September 16 – 1.45pm, v New Zealand
Sunday, September 17 – 10.30am, v Australia; 3.45pm, v South Africa
Monday, September 18 – 2pm, v England; 7.15pm, v India
Tuesday, September 19 – 12.15pm, v Singapore; 5.30pm, v Sri Lanka
Thursday, September 21 – 2pm v Malaysia
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Saturday, September 23 – 3pm, grand final
Women
Saturday, September 16 – 5.15pm, v Australia
Sunday, September 17 – 2pm, v South Africa; 7.15pm, v New Zealand
Monday, September 18 – 5.30pm, v England
Tuesday, September 19 – 10.30am, v New Zealand; 3.45pm, v South Africa
Thursday, September 21 – 12.15pm, v Australia
Friday, September 22 – 1.30pm, semi-final
Saturday, September 23 – 1pm, grand final
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Normal People
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Killing of Qassem Suleimani