• Long queues, cancellations and luggage problems have plagued Heathrow Airport since the travel sector’s comeback from coronavirus restrictions. Bloomberg
    Long queues, cancellations and luggage problems have plagued Heathrow Airport since the travel sector’s comeback from coronavirus restrictions. Bloomberg
  • The airport has struggled to cope with a volume of more than 100,000 departing passengers a day, with bags arriving late, queues snaking through terminals and flights being cancelled at the 11th hour. Reuters
    The airport has struggled to cope with a volume of more than 100,000 departing passengers a day, with bags arriving late, queues snaking through terminals and flights being cancelled at the 11th hour. Reuters
  • Travelling through Heathrow has been a dire experience for some of late. AP
    Travelling through Heathrow has been a dire experience for some of late. AP
  • Suitcases uncollected at Heathrow's Terminal 3 baggage reclaim. AFP
    Suitcases uncollected at Heathrow's Terminal 3 baggage reclaim. AFP
  • There is a shortage of staff after many people were laid off during the pandemic. AP
    There is a shortage of staff after many people were laid off during the pandemic. AP
  • Heathrow rejects the accusation of having failed to prepare, saying it started recruiting extra staff last November. AP
    Heathrow rejects the accusation of having failed to prepare, saying it started recruiting extra staff last November. AP
  • Baggage piles up outside Terminal 2 at Heathrow in June. Baggage issues have bedevilled the airport, with a combination of staff shortages and malfunctioning automated baggage handling systems contributing to the mayhem. Reuters
    Baggage piles up outside Terminal 2 at Heathrow in June. Baggage issues have bedevilled the airport, with a combination of staff shortages and malfunctioning automated baggage handling systems contributing to the mayhem. Reuters
  • One traveller shows his disappointment while waiting in a long queue to pass through a security check in June. Getty Images
    One traveller shows his disappointment while waiting in a long queue to pass through a security check in June. Getty Images
  • Passengers queue to check in at Terminal 5. Bloomberg
    Passengers queue to check in at Terminal 5. Bloomberg
  • A queue snakes through the airport. Getty Images
    A queue snakes through the airport. Getty Images
  • A waiting passenger decides to get some sleep in Terminal 5. Reuters
    A waiting passenger decides to get some sleep in Terminal 5. Reuters
  • Long queues form through a terminal. PA
    Long queues form through a terminal. PA
  • A crowded check in area in Terminal 2 in April. Heathrow rejects the accusation of having failed to prepare, saying it started recruiting months ago. PA
    A crowded check in area in Terminal 2 in April. Heathrow rejects the accusation of having failed to prepare, saying it started recruiting months ago. PA
  • A dejected looking passenger queues for check-in ahead of the Easter Bank Holiday weekend at Heathrow in April. Reuters
    A dejected looking passenger queues for check-in ahead of the Easter Bank Holiday weekend at Heathrow in April. Reuters
  • People queuing to go through security at Heathrow. PA
    People queuing to go through security at Heathrow. PA
  • Queues at arrivals in Heathrow in March. Photo: Sven Kili / Twitter
    Queues at arrivals in Heathrow in March. Photo: Sven Kili / Twitter

Losses mount at Heathrow as airport warns demand may not recover 'for years'


Gillian Duncan
  • English
  • Arabic

Heathrow's losses have widened, despite an improvement in passenger numbers, as the London airport warned demand may not recover “for a number of years”.

About 18 million people passed through Heathrow this summer, making it the busiest hub in Europe over the period.

The airport predicts passenger numbers this year will reach 60 to 62 million, about 25 per cent less than in 2019.

“Headwinds of a global economic crisis, war in Ukraine and the impact of Covid-19 mean we are unlikely to return to pre-pandemic demand for a number of years, except at peak times,” it said in a statement.

The airport's underlying losses increased to £442 million ($503m) in the year to date “as regulated income fails to cover costs, adding to the £4 billion in the prior two years”, it said.

“We have acted responsibly in the face of an uncertain market to protect liquidity and cash flow and reduced gearing. We are not forecasting any dividends this year,” it added.

Heathrow is preparing to lift a passenger cap imposed in July to limit the number travelling to 100,000 per day amid staff shortages.

It will be removed on October 30.

Decades of flight: Heathrow through the years - in pictures

  • Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
    Heathrow Airport in London, the UK's busiest, has been a travel hub for decades. Here The National takes a look back at Heathrow through the years. All photos: Getty Images
  • An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
    An Airco De Havilland biplane of the British airline, Aircraft Transport and Travel Limited, about to leave on the company’s inaugural flight from Hounslow Heath Aerodrome, later known as Heathrow, to Le Bourget, Paris, in August 1919
  • Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
    Waterlogged runways at London Airport - Heathrow's original name - one week before it became Britain's main aerial gateway to the US in 1946
  • The new BOAC maintenance headquarters at London Airport circa 1955
    The new BOAC maintenance headquarters at London Airport circa 1955
  • The air traffic control room at the airport's new terminal in 1955
    The air traffic control room at the airport's new terminal in 1955
  • US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
    US film star Marilyn Monroe with her husband, playwright Arthur Miller, after arriving at the airport in July 1956
  • An aerial view showing the runways in 1958
    An aerial view showing the runways in 1958
  • The arrivals and departures board in 1960
    The arrivals and departures board in 1960
  • A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
    A new airport gift shop, selling items by Chanel, Wedgwood and Pringle of Scotland, in 1961
  • The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
    The Queen's Building and the No. 1 Building Europa at Heathrow in 1965
  • The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
    The Beatles leave Heathrow for Salzburg in Austria, to resume filming of the movie Help!, in 1965
  • Passenger terminal gates at Heathrow in 1966
    Passenger terminal gates at Heathrow in 1966
  • Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
    Keith Granville, managing director of BOAC, holding up a model of the Boeing 747 jet, with the new aircraft hangars under construction in the background, at Heathrow in 1969
  • An aerial view of Heathrow in 1970
    An aerial view of Heathrow in 1970
  • Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
    Passengers boarding the first BOAC Jumbo Jet 747 used for a commercial flight, from London Heathrow to New York, in 1971
  • Passengers going through the departure lounge at Heathrow in 1973
    Passengers going through the departure lounge at Heathrow in 1973
  • Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
    Concorde takes off from Heathrow on her first commercial flight for British Airways in 1976
  • Men at work finalising the Heathrow Central underground station before its opening in 1977
    Men at work finalising the Heathrow Central underground station before its opening in 1977
  • Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
    Queen Elizabeth II passing though the Tube gates at Heathrow Central station on its opening in 1977
  • An aerial view of Heathrow in 1978
    An aerial view of Heathrow in 1978
  • Passengers waiting near a departures board in 1979
    Passengers waiting near a departures board in 1979
  • Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
    Holidaymakers waiting in the departure lounge at Terminal 3 of Heathrow in 1981
  • British Airways employees protesting at Heathrow in 1984
    British Airways employees protesting at Heathrow in 1984
  • Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
    Passengers and staff observe a silence in Heathrow's Terminal One to mark the beginning of the funeral of Diana, Princess of Wales, in 1997
  • Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
    Rower Steve Redgrave at Heathrow with daughters Sophie and Natalie and son Zak after returning from the Sydney 2000 Olympic Games with his gold medal
  • Spectators watch the last Concorde land at Heathrow in 2003
    Spectators watch the last Concorde land at Heathrow in 2003
  • Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
    Fans surround the coach carrying the England rugby team at Heathrow, as they arrived from Sydney after winning the World Cup in 2003
  • Heathrow's Terminal 2 in 2004
    Heathrow's Terminal 2 in 2004
  • Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
    Passengers queue to check in at Terminal 1 of Heathrow Airport during the Christmas 2006 and New Year period
  • Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
    Passengers wait at Terminal 1 on August 10, 2006, after airport security was raised to critical when a terrorist plot to blow up planes in mid-flight from the UK to the US was disrupted by police
  • Planes queueing to take off at Heathrow in 2007
    Planes queueing to take off at Heathrow in 2007
  • The new Terminal 5 at Heathrow in 2008
    The new Terminal 5 at Heathrow in 2008
  • Aircraft at Heathrow Airport in front of the London skyline in 2016
    Aircraft at Heathrow Airport in front of the London skyline in 2016
  • Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
    Members of Team GB arrive from Rio de Janeiro at Heathrow, after returning from the 2016 Olympics, which saw Great Britain's strongest performance at the Games in over a century
  • A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
    A composite photo shows planes taking off from Heathrow in November 2016. Forty-two planes were captured between 10.17am and 11.17am and a montage was created from those single images
  • Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
    Items are arranged during an auction preview at Heathrow in 2018. The contents of Terminal 1, which closed in 2015, were being sold
  • An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
    An airline passenger wearing a face mask pushes her bags through Heathrow's Terminal 5 during the coronavirus pandemic in 2020
  • British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
    British Airways employees welcome Olympians returning from the Tokyo Olympics in 2021
  • Travellers wait in a long queue to pass through the security check in 2022
    Travellers wait in a long queue to pass through the security check in 2022

“We are working with airlines to agree a highly targeted mechanism that, if needed, would align supply and demand on a small number of peak days in the lead up to Christmas,” said the airport.

“This would encourage demand into less busy periods, protecting the heavier peaks, and avoiding flight cancellations due to resource pressures.”

The airport said it also aims to build back its ecosystem to meet demand at peak periods.

"To do so, businesses across the airport need to recruit and train up to 25,000 security cleared people - a huge logistical challenge," it said.

"We are supporting, including establishing a recruitment taskforce to help fill vacancies, working closely with the government on a review of airline ground handling and appointing a senior operational executive to invest in joint working."

Heathrow’s chief executive John Holland-Kaye said the hub can be proud of ensuring 18 million people passed through the airport over the summer, with the “vast majority experiencing good service”.

Passengers queue inside the departures terminal of Terminal 2 at Heathrow Airport during the summer. Reuters
Passengers queue inside the departures terminal of Terminal 2 at Heathrow Airport during the summer. Reuters

“We have lifted the summer cap and are working with airlines and their ground handlers to get back to full capacity at peak times as soon as possible,” he said.

“As we look to the future, we encourage the [Civil Aviation Authority] to think again at stimulating the long-term investment that will deliver the smooth and predictable journeys consumers value most, rather than focusing on short-term pricing which we have seen only benefits airline profits.”

The airport, which was once the world’s busiest before it was overtaken by Dubai International Airport, is currently operating at about 80 per cent of capacity compared with 2019, before the onset of the Covid-19 pandemic.

Our family matters legal consultant

Name: Hassan Mohsen Elhais

Position: legal consultant with Al Rowaad Advocates and Legal Consultants.

Scoreline

Chelsea 1
Azpilicueta (36')

West Ham United 1
Hernandez (73')

Our legal consultant

Name: Dr Hassan Mohsen Elhais

Position: legal consultant with Al Rowaad Advocates and Legal Consultants.

What can victims do?

Always use only regulated platforms

Stop all transactions and communication on suspicion

Save all evidence (screenshots, chat logs, transaction IDs)

Report to local authorities

Warn others to prevent further harm

Courtesy: Crystal Intelligence

Ten tax points to be aware of in 2026

1. Domestic VAT refund amendments: request your refund within five years

If a business does not apply for the refund on time, they lose their credit.

2. E-invoicing in the UAE

Businesses should continue preparing for the implementation of e-invoicing in the UAE, with 2026 a preparation and transition period ahead of phased mandatory adoption. 

3. More tax audits

Tax authorities are increasingly using data already available across multiple filings to identify audit risks. 

4. More beneficial VAT and excise tax penalty regime

Tax disputes are expected to become more frequent and more structured, with clearer administrative objection and appeal processes. The UAE has adopted a new penalty regime for VAT and excise disputes, which now mirrors the penalty regime for corporate tax.

5. Greater emphasis on statutory audit

There is a greater need for the accuracy of financial statements. The International Financial Reporting Standards standards need to be strictly adhered to and, as a result, the quality of the audits will need to increase.

6. Further transfer pricing enforcement

Transfer pricing enforcement, which refers to the practice of establishing prices for internal transactions between related entities, is expected to broaden in scope. The UAE will shortly open the possibility to negotiate advance pricing agreements, or essentially rulings for transfer pricing purposes. 

7. Limited time periods for audits

Recent amendments also introduce a default five-year limitation period for tax audits and assessments, subject to specific statutory exceptions. While the standard audit and assessment period is five years, this may be extended to up to 15 years in cases involving fraud or tax evasion. 

8. Pillar 2 implementation 

Many multinational groups will begin to feel the practical effect of the Domestic Minimum Top-Up Tax (DMTT), the UAE's implementation of the OECD’s global minimum tax under Pillar 2. While the rules apply for financial years starting on or after January 1, 2025, it is 2026 that marks the transition to an operational phase.

9. Reduced compliance obligations for imported goods and services

Businesses that apply the reverse-charge mechanism for VAT purposes in the UAE may benefit from reduced compliance obligations. 

10. Substance and CbC reporting focus

Tax authorities are expected to continue strengthening the enforcement of economic substance and Country-by-Country (CbC) reporting frameworks. In the UAE, these regimes are increasingly being used as risk-assessment tools, providing tax authorities with a comprehensive view of multinational groups’ global footprints and enabling them to assess whether profits are aligned with real economic activity. 

Contributed by Thomas Vanhee and Hend Rashwan, Aurifer

25-MAN SQUAD

Goalkeepers: Francis Uzoho, Ikechukwu Ezenwa, Daniel Akpeyi
Defenders: Olaoluwa Aina, Abdullahi Shehu, Chidozie Awaziem, William Ekong, Leon Balogun, Kenneth Omeruo, Jamilu Collins, Semi Ajayi 
Midfielders: John Obi Mikel, Wilfred Ndidi, Oghenekaro Etebo, John Ogu
Forwards: Ahmed Musa, Victor Osimhen, Moses Simon, Henry Onyekuru, Odion Ighalo, Alexander Iwobi, Samuel Kalu, Paul Onuachu, Kelechi Iheanacho, Samuel Chukwueze 

On Standby: Theophilus Afelokhai, Bryan Idowu, Ikouwem Utin, Mikel Agu, Junior Ajayi, Valentine Ozornwafor

The smuggler

Eldarir had arrived at JFK in January 2020 with three suitcases, containing goods he valued at $300, when he was directed to a search area.
Officers found 41 gold artefacts among the bags, including amulets from a funerary set which prepared the deceased for the afterlife.
Also found was a cartouche of a Ptolemaic king on a relief that was originally part of a royal building or temple. 
The largest single group of items found in Eldarir’s cases were 400 shabtis, or figurines.

Khouli conviction

Khouli smuggled items into the US by making false declarations to customs about the country of origin and value of the items.
According to Immigration and Customs Enforcement, he provided “false provenances which stated that [two] Egyptian antiquities were part of a collection assembled by Khouli's father in Israel in the 1960s” when in fact “Khouli acquired the Egyptian antiquities from other dealers”.
He was sentenced to one year of probation, six months of home confinement and 200 hours of community service in 2012 after admitting buying and smuggling Egyptian antiquities, including coffins, funerary boats and limestone figures.

For sale

A number of other items said to come from the collection of Ezeldeen Taha Eldarir are currently or recently for sale.
Their provenance is described in near identical terms as the British Museum shabti: bought from Salahaddin Sirmali, "authenticated and appraised" by Hossen Rashed, then imported to the US in 1948.

- An Egyptian Mummy mask dating from 700BC-30BC, is on offer for £11,807 ($15,275) online by a seller in Mexico

- A coffin lid dating back to 664BC-332BC was offered for sale by a Colorado-based art dealer, with a starting price of $65,000

- A shabti that was on sale through a Chicago-based coin dealer, dating from 1567BC-1085BC, is up for $1,950

Company Fact Box

Company name/date started: Abwaab Technologies / September 2019

Founders: Hamdi Tabbaa, co-founder and CEO. Hussein Alsarabi, co-founder and CTO

Based: Amman, Jordan

Sector: Education Technology

Size (employees/revenue): Total team size: 65. Full-time employees: 25. Revenue undisclosed

Stage: early-stage startup 

Investors: Adam Tech Ventures, Endure Capital, Equitrust, the World Bank-backed Innovative Startups SMEs Fund, a London investment fund, a number of former and current executives from Uber and Netflix, among others.

Company profile

Date started: 2015

Founder: John Tsioris and Ioanna Angelidaki

Based: Dubai

Sector: Online grocery delivery

Staff: 200

Funding: Undisclosed, but investors include the Jabbar Internet Group and Venture Friends

The specs

Engine: 1.5-litre turbo

Power: 181hp

Torque: 230Nm

Transmission: 6-speed automatic

Starting price: Dh79,000

On sale: Now

THE SPECS

Engine: 1.5-litre turbocharged four-cylinder

Transmission: Constant Variable (CVT)

Power: 141bhp 

Torque: 250Nm 

Price: Dh64,500

On sale: Now

Landfill in numbers

• Landfill gas is composed of 50 per cent methane

• Methane is 28 times more harmful than Co2 in terms of global warming

• 11 million total tonnes of waste are being generated annually in Abu Dhabi

• 18,000 tonnes per year of hazardous and medical waste is produced in Abu Dhabi emirate per year

• 20,000 litres of cooking oil produced in Abu Dhabi’s cafeterias and restaurants every day is thrown away

• 50 per cent of Abu Dhabi’s waste is from construction and demolition

Dhadak 2

Director: Shazia Iqbal

Starring: Siddhant Chaturvedi, Triptii Dimri 

Rating: 1/5

If you go

The flights
There are various ways of getting to the southern Serengeti in Tanzania from the UAE. The exact route and airstrip depends on your overall trip itinerary and which camp you’re staying at. 
Flydubai flies direct from Dubai to Kilimanjaro International Airport from Dh1,350 return, including taxes; this can be followed by a short flight from Kilimanjaro to the Serengeti with Coastal Aviation from about US$700 (Dh2,500) return, including taxes. Kenya Airways, Emirates and Etihad offer flights via Nairobi or Dar es Salaam.   

Updated: October 26, 2022, 8:09 AM