Websites without Dubai consumer helpline to be fined



DUBAI // All websites representing companies headquartered in the emirate have three months to add the consumer complaints hotline to their homepages.

The directive has been issued by the Department of Economic Development (DED) and companies failing to comply are being warned they could be fined.

The DED decided to push through the new directive after an increase in online purchases and consumer complaints about such purchases.

"A significant level of retailing happens online in Dubai nowadays and the number of such transactions is growing," said Omar Bushahab, chief executive of the Commercial Compliance and Consumer Protection (CCCP) division at DED.

"Online purchases are seen as more convenient and the choices are varied.

"The UAE being the leader in internet usage in the region and the easy availability of credit cards in the country makes it easier to shop online."

The DED says it wants online buyers to be as aware of their rights as people shopping in malls.

Shops, cafes, restaurants and other outlets in Dubai already display yellow signs with details of the DED's consumer protection department at counters and on walls.

The awareness drive was launched in 2010 to clear up confusion among consumers about their rights and to provide them with a way to make complaints if they felt it was necessary.

The department said there are currently more than 100 websites offering e-commerce services in the UAE according to estimates up until March of this year.

The value of online trade has also now crossed the Dh7 billion mark.

"DED monitors all sales activity and works with retail outlets to ensure a progressive retailing environment in Dubai," said Mr Bushahab.

"We consider it important that any business is transacted in a responsible and sustainable manner, with due regard to quality, integrity and the consumer's right to know and have his legitimate complaints duly redressed."

Anyone wishing to report a consumer complaint is urged to contact the DED's hotline on 600 545555.

ULTRA PROCESSED FOODS

- Carbonated drinks, sweet or savoury packaged snacks, confectionery, mass-produced packaged breads and buns 

- margarines and spreads; cookies, biscuits, pastries, cakes, and cake mixes, breakfast cereals, cereal and energy bars;

- energy drinks, milk drinks, fruit yoghurts and fruit drinks, cocoa drinks, meat and chicken extracts and instant sauces

- infant formulas and follow-on milks, health and slimming products such as powdered or fortified meal and dish substitutes,

- many ready-to-heat products including pre-prepared pies and pasta and pizza dishes, poultry and fish nuggets and sticks, sausages, burgers, hot dogs, and other reconstituted meat products, powdered and packaged instant soups, noodles and desserts.

EMIRATES'S REVISED A350 DEPLOYMENT SCHEDULE

Edinburgh: November 4 (unchanged)

Bahrain: November 15 (from September 15); second daily service from January 1

Kuwait: November 15 (from September 16)

Mumbai: January 1 (from October 27)

Ahmedabad: January 1 (from October 27)

Colombo: January 2 (from January 1)

Muscat: March 1 (from December 1)

Lyon: March 1 (from December 1)

Bologna: March 1 (from December 1)

Source: Emirates

'Will of the People'

Artist: Muse
Label: Warner
Rating: 2.5/5

The Specs

Engine: 1.6-litre 4-cylinder petrol
Power: 118hp
Torque: 149Nm
Transmission: Six-speed automatic
Price: From Dh61,500
On sale: Now

Need to know

The flights: Flydubai flies from Dubai to Kilimanjaro airport via Dar es Salaam from Dh1,619 return including taxes. The trip takes 8 hours. 

The trek: Make sure that whatever tour company you select to climb Kilimanjaro, that it is a reputable one. The way to climb successfully would be with experienced guides and porters, from a company committed to quality, safety and an ethical approach to the mountain and its staff. Sonia Nazareth booked a VIP package through Safari Africa. The tour works out to $4,775 (Dh17,538) per person, based on a 4-person booking scheme, for 9 nights on the mountain (including one night before and after the trek at Arusha). The price includes all meals, a head guide, an assistant guide for every 2 trekkers, porters to carry the luggage, a cook and kitchen staff, a dining and mess tent, a sleeping tent set up for 2 persons, a chemical toilet and park entrance fees. The tiny ration of heated water provided for our bath in our makeshift private bathroom stall was the greatest luxury. A standard package, also based on a 4-person booking, works out to $3,050 (Dh11,202) per person.

When to go: You can climb Kili at any time of year, but the best months to ascend  are  January-February and September-October.  Also good are July and August, if you’re tolerant of the colder weather that winter brings.

Do not underestimate the importance of kit. Even if you’re travelling at a relatively pleasant time, be geared up for the cold and the rain.

SPEC SHEET: APPLE IPAD PRO (12.9", 2022)

Display: 12.9-inch Liquid Retina XDR, 2,732 x 2,048, 264ppi, wide colour, True Tone, ProMotion, 1,600 nits max, Apple Pencil hover

Chip: Apple M2, 8-core CPU, 10-core GPU, 16-core Neural Engine

Memory: Storage – 128GB/256GB/512GB / 1TB/2TB; RAM – 8GB/16GB

Platform: iPadOS 16

Main camera: Dual 12MP wide (f/1.8) + 10MP ultra-wide (f/2.4), 2x optical/5x digital, Smart HDR 4

Video: ProRes 4K @ 30fps, 4K @ 24/25/30/60fps, full HD @ 25/30/60fps, slo-mo @ 120/240fps

Front camera: TrueDepth 12MP ultra-wide (f/2.4), 2x, Smart HDR 4, Centre Stage, Portrait, Animoji, Memoji; full HD @ 25/30/60fps

Audio: Four-speaker stereo

Biometrics: Face ID, Touch ID

I/O: USB-C, smart connector (for folio/keyboard)

Battery: Up to 10 hours on Wi-Fi; up to nine hours on cellular

Finish: Silver, space grey

In the box: iPad, USB-C-to-USB-C cable, 20-watt power adapter

Price: WiFi – Dh4,599 (128GB) / Dh4,999 (256GB) / Dh5,799 (512GB) / Dh7,399 (1TB) / Dh8,999 (2TB); cellular – Dh5,199 / Dh5,599 / Dh6,399 / Dh7,999 / Dh9,599

Our legal consultants

Name: Hassan Mohsen Elhais

Position: legal consultant with Al Rowaad Advocates and Legal Consultants.

WE NO LONGER PREFER MOUNTAINS

Director: Inas Halabi

Starring: Nijmeh Hamdan, Kamal Kayouf, Sheikh Najib Alou

Rating: 4/5

The 100 Best Novels in Translation
Boyd Tonkin, Galileo Press

MATCH INFO

Uefa Champions League semi-final, first leg
Bayern Munich v Real Madrid

When: April 25, 10.45pm kick-off (UAE)
Where: Allianz Arena, Munich
Live: BeIN Sports HD
Second leg: May 1, Santiago Bernabeu, Madrid

Fitness problems in men's tennis

Andy Murray - hip

Novak Djokovic - elbow

Roger Federer - back

Stan Wawrinka - knee

Kei Nishikori - wrist

Marin Cilic - adductor

The more serious side of specialty coffee

While the taste of beans and freshness of roast is paramount to the specialty coffee scene, so is sustainability and workers’ rights.

The bulk of genuine specialty coffee companies aim to improve on these elements in every stage of production via direct relationships with farmers. For instance, Mokha 1450 on Al Wasl Road strives to work predominantly with women-owned and -operated coffee organisations, including female farmers in the Sabree mountains of Yemen.

Because, as the boutique’s owner, Garfield Kerr, points out: “women represent over 90 per cent of the coffee value chain, but are woefully underrepresented in less than 10 per cent of ownership and management throughout the global coffee industry.”

One of the UAE’s largest suppliers of green (meaning not-yet-roasted) beans, Raw Coffee, is a founding member of the Partnership of Gender Equity, which aims to empower female coffee farmers and harvesters.

Also, globally, many companies have found the perfect way to recycle old coffee grounds: they create the perfect fertile soil in which to grow mushrooms. 

UAE currency: the story behind the money in your pockets
The biog

Favourite food: Tabbouleh, greek salad and sushi

Favourite TV show: That 70s Show

Favourite animal: Ferrets, they are smart, sensitive, playful and loving

Favourite holiday destination: Seychelles, my resolution for 2020 is to visit as many spiritual retreats and animal shelters across the world as I can

Name of first pet: Eddy, a Persian cat that showed up at our home

Favourite dog breed: I love them all - if I had to pick Yorkshire terrier for small dogs and St Bernard's for big

If you go

There are regular flights from Dubai to Addis Ababa with Ethiopian Airlines with return fares from Dh1,700. Nashulai Journeys offers tailormade and ready made trips in Africa while Tesfa Tours has a number of different community trekking tours throughout northern Ethiopia. The Ben Abeba Lodge has rooms from Dh228, and champions a programme of re-forestation in the surrounding area.




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