Reprieve for small shops in Abu Dhabi is welcome

As readers of our letters-to-the-editor column will know, Abu Dhabi residents are not all convinced that the city needs modern grocery stores with automatic doors, steel roofing, a minimum floor size and CCTV. But there is more agreement that the closure of hundreds of small groceries early this year inconvenienced many people.

So the newly-announced decision to allow those small stores that have not yet closed down another six months to accomplish the required renovations is highly welcome. And the whole process should provide a learning experience for all concerned.

The authorities mandated the upgrade - or closure - of small stores on the basis of health and safety concerns that all of us can understand.

On the other hand, there is the question of convenience. Consumers spent about Dh1 billion a year in Abu Dhabi's small grocery stores, according to a 2011 study by the Abu Dhabi Government. Most people had such a shop in their neighbourhood, and enjoyed the ultimate convenience of speedy free home delivery.

The 1,300 neighbourhood stores, however, were required to change to meet international standards by following food safety and hygiene rules, using modern technologies. The Abu Dhabi Food Control Authority gave the shopkeepers an 18-month warning of last month's deadline, and some retailers managed to meet the schedule and follow the rules. But hundreds failed to do so, many because they could not afford the costs, now estimated by the authorities at between Dh93,500 and Dh137,500. And so they were forced to go out of business.

Now, The National reported yesterday, some small shops not yet closed have been given an extra six months to meet the standards, which will be made clear to them by the Food Control Authority.

This relaxation of the deadline is good news for the retailers, and very welcome for their customers. But giving a deadline extension now suggests that 18 months was not enough time to get the message across.

Officials and retailers alike can learn from this. In future, changes affecting a whole class of shops, however necessary, can be rolled out with clearer advance communication, fuller information and more consultation. Official determination can go hand in hand with clarity and flexibility, so that change can come with minimum disruption.

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2. Gaia Realini (ITA) Trek-Segafredo 7 secs
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Find the right policy for you

Don’t wait until the week you fly to sign up for insurance – get it when you book your trip. Insurance covers you for cancellation and anything else that can go wrong before you leave.

Some insurers, such as World Nomads, allow you to book once you are travelling – but, as Mr Mohammed found out, pre-existing medical conditions are not covered.

Check your credit card before booking insurance to see if you have any travel insurance as a benefit – most UAE banks, such as Emirates NBD, First Abu Dhabi Bank and Abu Dhabi Islamic Bank, have cards that throw in insurance as part of their package. But read the fine print – they may only cover emergencies while you’re travelling, not cancellation before a trip.

Pre-existing medical conditions such as a heart condition, diabetes, epilepsy and even asthma may not be included as standard. Again, check the terms, exclusions and limitations of any insurance carefully.

If you want trip cancellation or curtailment, baggage loss or delay covered, you may need a higher-grade plan, says Ambareen Musa of Decide how much coverage you need for emergency medical expenses or personal liability. Premium insurance packages give up to $1 million (Dh3.7m) in each category, Ms Musa adds.

Don’t wait for days to call your insurer if you need to make a claim. You may be required to notify them within 72 hours. Gather together all receipts, emails and reports to prove that you paid for something, that you didn’t use it and that you did not get reimbursed.

Finally, consider optional extras you may need, says Sarah Pickford of Travel Counsellors, such as a winter sports holiday. Also ensure all individuals can travel independently on that cover, she adds. And remember: “Cheap isn’t necessarily best.”