Emirates NBD said it has restored digital banking services after a system upgrade at the weekend disrupted the Dubai-based bank's online and mobile services.
The bank cited “teething issues” after launching a system upgrade to its core banking platform in the early hours of August 7, leaving customers unable to access their digital accounts for three days.
Our teams have resolved issues and have restored digital banking services across all channel
“I would like to update that our teams have resolved issues and restored digital banking services across all channels," Abdulla Qassem, Emirates NBD's group chief operating officer, said.
"We are closely monitoring the situation and continue to improve service performance as more customers access our digital banking platforms. We sincerely apologise for the inconvenience caused to our valued customers due to the service interruption and remain committed to addressing their concerns."
Despite the glitch, customers were able to use their debit and credit cards at retail outlets, for online purchases and to withdraw money at ATMs.
Earlier this week, several customers expressed their frustration on social media, saying they were unable to make credit card payments, pay for utility and telecom bills, transfer money to cover rent cheques or make remittances as a result of the disruption.
Company profile
Name: Back to Games and Boardgame Space
Started: Back to Games (2015); Boardgame Space (Mark Azzam became co-founder in 2017)
Founder: Back to Games (Mr Azzam); Boardgame Space (Mr Azzam and Feras Al Bastaki)
Based: Dubai and Abu Dhabi
Industry: Back to Games (retail); Boardgame Space (wholesale and distribution)
Funding: Back to Games: self-funded by Mr Azzam with Dh1.3 million; Mr Azzam invested Dh250,000 in Boardgame Space
Growth: Back to Games: from 300 products in 2015 to 7,000 in 2019; Boardgame Space: from 34 games in 2017 to 3,500 in 2019
Company profile
Company name: Dharma
Date started: 2018
Founders: Charaf El Mansouri, Nisma Benani, Leah Howe
Based: Abu Dhabi
Sector: TravelTech
Funding stage: Pre-series A
Investors: Convivialite Ventures, BY Partners, Shorooq Partners, L& Ventures, Flat6Labs
Lampedusa: Gateway to Europe
Pietro Bartolo and Lidia Tilotta
Quercus
Terror attacks in Paris, November 13, 2015
- At 9.16pm, three suicide attackers killed one person outside the Atade de France during a foootball match between France and Germany
- At 9.25pm, three attackers opened fire on restaurants and cafes over 20 minutes, killing 39 people
- Shortly after 9.40pm, three other attackers launched a three-hour raid on the Bataclan, in which 1,500 people had gathered to watch a rock concert. In total, 90 people were killed
- Salah Abdeslam, the only survivor of the terrorists, did not directly participate in the attacks, thought to be due to a technical glitch in his suicide vest
- He fled to Belgium and was involved in attacks on Brussels in March 2016. He is serving a life sentence in France
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