Mediclinic Middle East has launched the new Mediclinic app, a fully redesigned digital platform built to serve as a true care companion for patients across the UAE.
More than a digital upgrade, the app represents a major leap forward in making healthcare accessible, connected and personalised, giving every patient immediate access to care from the comfort of their home and in the palm of their hand.
The app introduces a comprehensive and modern experience that brings together appointment booking, teleconsultations, medical records, personalised care plans and secure authentication in one seamless ecosystem.
It marks a significant advancement in Mediclinic’s digital transformation strategy, replacing older tools with a unified platform designed around simplicity, speed and patient empowerment.
From the moment a user opens the app, the journey feels dramatically different. Logging in through UAE Pass takes less than 30 seconds, making access effortless while maintaining the highest standards of security.
Patients can immediately navigate to what they need, whether that is booking a consultation, reviewing medical records or connecting with a doctor in real time.
A key enhancement is the expansion of virtual care. Beyond video and phone consultations, the app now supports on-demand teleconsultations, giving patients a prompt and convenient channel to seek medical advice without waiting for a scheduled time. This brings Mediclinic’s clinical expertise even closer, enabling truly on-the-go healthcare.
Families also benefit from a more connected experience through secure family linking, allowing parents and caregivers to manage appointments, access medical files and oversee health journeys for children, spouses or dependents, all within the same app and under strict digital safety standards.
To support continuity of care, the app now includes Personalised Care Plans, offering step-by-step guidance, digital patient education and structured follow-up tools. This transforms the app into an ongoing health partner rather than a transactional booking tool, enabling long-term engagement that helps patients take control of their wellbeing.
"The new Mediclinic app reflects our vision to be the region’s leading digital-first healthcare provider,” said Dr Sara Alom Ruiz, Chief Commercial Officer of Mediclinic Middle East.
“This launch is more than the introduction of a new platform, it represents a fundamental shift in how patients experience care. We are bringing together innovation, clinical excellence and intuitive access to create a smarter, more connected and more compassionate model of care.”
“The new Mediclinic app will evolve into our digital front door, shaping how patients access care in the future,” said Ahmad Awada, director of innovations and digital health. “It will grow into a one-stop super app, enabling new partnerships, smarter services and personalised user journeys across the entire Mediclinic ecosystem.”
As the UAE continues to strengthen its digital health landscape, Mediclinic’s investment in next-generation digital tools reflects its commitment to lead the industry toward a more intelligent, accessible and patient-centred future. The new app is available from the Apple App Store and Google Play Store, offering a truly modern way to manage health and care across the UAE.
Expo details
Expo 2020 Dubai will be the first World Expo to be held in the Middle East, Africa and South Asia
The world fair will run for six months from October 20, 2020 to April 10, 2021.
It is expected to attract 25 million visits
Some 70 per cent visitors are projected to come from outside the UAE, the largest proportion of international visitors in the 167-year history of World Expos.
More than 30,000 volunteers are required for Expo 2020
The site covers a total of 4.38 sqkm, including a 2 sqkm gated area
It is located adjacent to Al Maktoum International Airport in Dubai South
Mercer, the investment consulting arm of US services company Marsh & McLennan, expects its wealth division to at least double its assets under management (AUM) in the Middle East as wealth in the region continues to grow despite economic headwinds, a company official said.
Mercer Wealth, which globally has $160 billion in AUM, plans to boost its AUM in the region to $2-$3bn in the next 2-3 years from the present $1bn, said Yasir AbuShaban, a Dubai-based principal with Mercer Wealth.
“Within the next two to three years, we are looking at reaching $2 to $3 billion as a conservative estimate and we do see an opportunity to do so,” said Mr AbuShaban.
Mercer does not directly make investments, but allocates clients’ money they have discretion to, to professional asset managers. They also provide advice to clients.
“We have buying power. We can negotiate on their (client’s) behalf with asset managers to provide them lower fees than they otherwise would have to get on their own,” he added.
Mercer Wealth’s clients include sovereign wealth funds, family offices, and insurance companies among others.
From its office in Dubai, Mercer also looks after Africa, India and Turkey, where they also see opportunity for growth.
Wealth creation in Middle East and Africa (MEA) grew 8.5 per cent to $8.1 trillion last year from $7.5tn in 2015, higher than last year’s global average of 6 per cent and the second-highest growth in a region after Asia-Pacific which grew 9.9 per cent, according to consultancy Boston Consulting Group (BCG). In the region, where wealth grew just 1.9 per cent in 2015 compared with 2014, a pickup in oil prices has helped in wealth generation.
BCG is forecasting MEA wealth will rise to $12tn by 2021, growing at an annual average of 8 per cent.
Drivers of wealth generation in the region will be split evenly between new wealth creation and growth of performance of existing assets, according to BCG.
Another general trend in the region is clients’ looking for a comprehensive approach to investing, according to Mr AbuShaban.
“Institutional investors or some of the families are seeing a slowdown in the available capital they have to invest and in that sense they are looking at optimizing the way they manage their portfolios and making sure they are not investing haphazardly and different parts of their investment are working together,” said Mr AbuShaban.
Some clients also have a higher appetite for risk, given the low interest-rate environment that does not provide enough yield for some institutional investors. These clients are keen to invest in illiquid assets, such as private equity and infrastructure.
“What we have seen is a desire for higher returns in what has been a low-return environment specifically in various fixed income or bonds,” he said.
“In this environment, we have seen a de facto increase in the risk that clients are taking in things like illiquid investments, private equity investments, infrastructure and private debt, those kind of investments were higher illiquidity results in incrementally higher returns.”
The Abu Dhabi Investment Authority, one of the largest sovereign wealth funds, said in its 2016 report that has gradually increased its exposure in direct private equity and private credit transactions, mainly in Asian markets and especially in China and India. The authority’s private equity department focused on structured equities owing to “their defensive characteristics.”
UAE players with central contracts
Rohan Mustafa, Ashfaq Ahmed, Chirag Suri, Rameez Shahzad, Shaiman Anwar, Adnan Mufti, Mohammed Usman, Ghulam Shabbir, Ahmed Raza, Qadeer Ahmed, Amir Hayat, Mohammed Naveed and Imran Haider.
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