The nose of a British Airways Dreamliner 787 plane collapsed on the runway at Heathrow Airport on Friday.
The plane was stationary at the time of the incident and was carrying freight.
No passengers were on board the cargo plane.
The incident occurred while the plane was being loaded for a flight to Frankfurt, Germany, having flown in from Moscow two days ago.
"A freighter aircraft has been damaged while stationary on stand," a BA representative said.
“As a freighter-only aircraft there were no passengers on board.
“Safety is always our highest priority and we are investigating the matter.”
Emergency crew were at the scene.
"An unidentified (at present) British Airways Boeing 787 has suffered a nose gear collapse at London Heathrow Airport this morning," AerohubNews said on Twitter.
"Extent of the damage is currently unknown, further details will be reported once available."
The nose of the aircraft can been seen touching the tarmac while a mobile staircase is still attached to the plane's door.
BA said all other flights were continuing as normal.
It is not known whether an investigation will take place to examine all the 30 Dreamliners in BA's fleet.
Last month British Airways' owner IAG reported a €1.14 billion ($1.38bn) loss for the first quarter of the year, with the company urging authorities to support airlines as they try to recover from the Covid-19 crisis.