UAE identifies 80,000 frontline heroes for special Covid-19 care programme

More than 80,000 frontline workers who are deemed essential to the fight against coronavirus have been identified for a new nationwide programme.

A registry will contain the specialisms of each professional, providing the government with a "detailed national picture of all those who serve on the front line".

The project, overseen by the Frontline Heroes Office, will ensure there is a support system in place and benefits for their families.

Among the 80,000 are healthcare practitioners, police, essential service providers, crisis managers, security and emergency service providers, humanitarian agencies, sanitation personnel and volunteers.

We want to create an environment where these talented heroes receive the recognition that makes them want to continue their careers and raise their families here

Dr Maha Barakat, Frontline Heroes Office

“Our frontline heroes make the choice every day to put their own health and well-being at risk to protect the lives of people across our nation," said Sheikh Sultan bin Tahnoon, chairman of the Frontline Heroes Office.

"We owe it to them to recognise their heroic efforts and ensure we are providing our frontline professionals and their families with the same level of protection and support they offer us.”

The office was set up in July by decree of the President, Sheikh Khalifa, and is under the direction of Sheikh Mohamed bin Zayed, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the Armed Forces.

It was given the job of listening and responding to the challenges of frontline professionals, and ensuring they are "nationally recognised and celebrated".

Those on the registry will receive support from government departments and private sector companies.

This is expected to include help with mental health services and schooling, where needed, and extend to benefits and discounts.

The UAE was recently recognised as one of the most effective countries at tackling the pandemic.

It was praised for its swift action, strict rules, adherence to wearing face masks in public, a commitment to mass testing and the ability of the large public and private health sectors to collaborate in handling patients.

Dr Maha Barakat, director general of the Frontline Heroes Office, said the registry was set up in response to the Covid-19 pandemic but it would go farther and ensure the UAE was always prepared.

“We must always be prepared and ready to immediately and effectively respond to any crisis or emergency we face today and any time in the future for the protection of our people and our society," Dr Barakat said.

"To help our nation maintain a frontline workforce ready and be able to take on the sacrifices and risks we ask, we owe it to them to ensure they are appropriately recognised and supported by our government and people."

The 80,000 professionals will be informed this week of their inclusion in the registry.

Dr Barakat said the office's first task has been to listen and learn, "to truly understand what matters most to them".

"We need to always work to better understand and respond to the pain points and challenges our frontline heroes face," she said.

"We want to create an environment where these incredibly talented and committed frontline heroes receive the kind of support and recognition that makes them want to continue to build their careers and raise their families here in the UAE."

Abu Dhabi this week set up a hotline – 800 937292 – for people with mental health problems brought about by the pandemic.

Trained professionals will offer essential information and advice, and lend a compassionate ear to people finding it hard to cope.

Meet 20 heroes in the UAE's frontline fight against Covid-19

Emirati Afra Al Dhaheri is a vet and owns the capital's Cloud9 Pet Hotel. She offers free board and services for the pets of medical staff fighting the coronavirus pandemic. Victor Besa / The National

Emirati Aysha Al Blooshi is an advanced paramedic and her colleague Marwan Al Mansoori, from Yemen, is an emergency responder. Both work at the Dubai Corporation for Ambulance Services. Leslie Pableo for The National

Faisal Kamil, a father of three from Sudan, is a quality control manager at City Transport in Abu Dhabi. His team sanitises buses in the capital to ensure essential workers can get to supermarkets and hospitals. Victor Besa / The National

Leen Fares, from Syria, is a chemist. The Dubai resident has twice the number of customers and works long days to sure they get the medicine they need. Reem Mohammed / The National

Navas Ellias, from India, is a taxi driver. He says the public have been positive about him remaining at the wheel to take people on essential journeys to supermarkets, pharmacies and hospitals. Chris Whiteoak / The National

Faqir Mohammad, from Pakistan, is a gardener. Temperatures are taken at his housing accommodation to eliminate the spread of the virus. Reem Mohammed / The National

Emirati doctor Fatima Al Kaabi, from Abu Dhabi's SKMC, works 12 to 18 hours a day and is on call 24 hours a day, seven days a week. Victor Besa / The National

Taha Hussein, from Egypt, is a barber at the Hair & Beard gents' salon near Ibn Batutta Mall in Dubai. He uses disposable capes and blades, as well as hand sanitiser, to protect his customers. Pawan Singh / The National

Bandana Rai, from Nepal, is a cashier at Lulu Hypermarket, Khalidiyah Mall in Abu Dhabi. It is among the few stores allowed open to ensure shoppers can get essentials. She says she feels safe because the company has installed thermal scanners and has given staff gloves and masks. Victor Besa / The National

Mutaz Kamal, from Jordan, is the manager at Souq Planet in Abu Dhabi's Etihad Plaza. Souq Planet's owners also make cleaning products, meaning his shop is well stocked with hand sanitiser. Victor Besa / The National

Dr Valerie Battistella, from France, is a vet at the Vienna Veterinary Clinic in Dubai. "The public has been surprised that we are open but also very very grateful." Chris Whiteoak / The National

Mohammad Sajid Ali, from India, is an alphamed technician with the Tadweer sterilisation team in Abu Dhabi. He says: "I do my job for the children; I want to keep them safe." Victor Besa / The National

Left to right: Soyab Bhasea, from India and Mohammad Zayed, from Pakistan, are delivery drivers for a distribution company, delivering goods to supermarkets and warehouses. Mohammad says: "I have to continue my work in these times. Allah hafiz [God will protect us]." Reem Mohammed / The National

Muhammad Asif, from Pakistan, is a security guard at the Movenpick Ibn Battuta Gate Hotel in Dubai. “I ask the delivery men to leave the packages outside and I bring it in. I cannot take any risks," he says. "We have many long-term occupants and a great number of them are elderly.” Pawan Singh / The National

Omar Edehmen, from Morrocco, is the head butcher at Souq Planet in Abu Dhabi. He says: "The first thing I do before I go to my work area is to thoroughly wash my hands before putting on my gloves. When I remove my gloves, I use hand sanitiser. If I know I touched something out of the work area, I wash my hands again before putting a new pair of gloves. A face mask is also always used when in the work area." Victor Besa / The National

Sanjay Kumar, from India, is a food delivery driver. He says: "Now, wherever I deliver the food, I leave the food package at the security reception or at the reception of the building, as customers are paying for the orders online. We are also using face masks, gloves, and washing and sanitising our hands regularly for safety." Sanjay works at the Indian restaurant Manvaar near Karama Fish Market in Dubai. Pawan Singh / The National

Servesh Yadav, from India, is an Abu Dhabi free zone maintenance worker. Such crews ensure the ports can work around the clock to keep vital supplies coming in. Victor Besa / The National

Bam Babhdur, from Nepal, is a cleaner at the Khalidiyah Mall. He says: "I have protective equipment to keep safe. I am not scared; I am doing my duty." Victor Besa / The National