When Anne Nielsen received an unsolicited email from a primary school in Dubai advertising its services, she was alarmed.
Pregnant at the time with her first child, the Dane, a UAE resident for over seven years, hadn’t started inquiring into education options for her unborn child and had never received a communication of this sort before.
Her assumption was that one of her healthcare providers had sold her information to the business in question.
“I wasn’t surprised but I was annoyed. It seems too much of a coincidence that I’m pregnant and all of a sudden I’m contacted by a school,” says the former corporate executive, now mum to a five-month-old daughter. “They shouldn’t be able to pass on personal details.”
Ms Nielsen is not alone. Many UAE residents consider spam email and SMS messages a part of UAE life, therefore are unlikely to make a complaint to the police. While there is no specific data protection law in the UAE, experts say there are several other articles and statutes that cover such actions and companies often do not realise they are taking a risk by sharing private data.
“There is a big problem regarding the lack of awareness exhibited by companies and individuals around what is acceptable in terms of an individual’s private data use,” says Nader Henein, regional director for BlackBerry’s advanced cyber assurance programme. “Selling or passing on an individual’s details such as phone numbers, email addresses or credit card information is definitely not acceptable in the eyes of the law, but because so few people make a complaint this issue goes largely unreported and continues to a high degree.”
Under current rules, companies can sell data if they have permission to share it or if it’s non-identifiable, says Anthony Murray, country manager for the Middle East at Shred-it, a document and hard drive secure disposal company.
Mr Murray says many organisations sell “big data”, for example the number of people registered with a certain medical complaint or aggregated mobile phone data. To sell, a company can contact a data exchange house or data buyer. Sellers need only search online for a buyer, there are hundreds available.
While data can be shared with an individual’s permission, it’s the lack of permission that creates an issue.
“The unauthorised use of personal data is likely to lead to prosecution under the 1987 Penal Code, with the risk of the cyber crimes law also being applied,” says Brendan Walsh, a solicitor at James Berry & Associates. “Our advice to businesses that come into possession of personal data is they should first obtain the client’s consent if they intend using such data, exercise due care and attention in how they utilise that data, even in circumstances where they have consent and finally demonstrate that they have a robust privacy policy in place and a safe means of storage of data, particularly if it’s personal.”
For those who do complain about having their data misused, Mr Henein says the outcome is usually favourable, provided the complainant has proof.
“The authorities take a dim view of those found to be transgressing an individual’s right to privacy and the courts can hand down heavy penalties to those convicted of such an offence,” he says.
According to Mr Walsh, penalties issued under the cyber crimes law, include fines ranging from Dh100,000 to Dh1 million and imprisonment.
Companies should also be aware of the far-reaching implications of the General Data Protection Regulation, which applies to the processing of data for all EU residents – even those based here – which comes with its own punishments.
Privacy and stringent data protection policies are often overlooked by UAE firms too busy with the day-to-day operations. However, experts say such policies are critical to business success.
The Ponemon Institute’s 2015 report, Cost of a Data Breach Study: Arabian Region, found that reputation and the loss of customer loyalty does the most damage to a company’s bottom line. About half of the total Dh13.9 million average cost of a breach is accounted for by lost business.
Mr Murray says managers and business owners have a responsibility to ensure the company protects business, customer and employee data.
“Nearly all multinational companies will have a stringent internal data protection policy in place, but we’ve found through our daily contact with potential clients that even then, the policy often isn’t adhered to in the UAE,” he says.
To protect against this, Mr Murray recommends introducing a business data security policy or hiring a compliance officer to identify risks.
“Businesses tend to align on the cyber side of security and most reputable companies have some focus on controlling data collected through electronic means,” he adds. “However, often this electronic data is later printed off and sold to recyclers or paper traders. This leaves the company and the consumer open to a huge risk of fraud.”
business@thenational.ae
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ROUTE TO TITLE
Round 1: Beat Leolia Jeanjean 6-1, 6-2
Round 2: Beat Naomi Osaka 7-6, 1-6, 7-5
Round 3: Beat Marie Bouzkova 6-4, 6-2
Round 4: Beat Anastasia Potapova 6-0, 6-0
Quarter-final: Beat Marketa Vondrousova 6-0, 6-2
Semi-final: Beat Coco Gauff 6-2, 6-4
Final: Beat Jasmine Paolini 6-2, 6-2
COMPANY PROFILE
Name: SmartCrowd
Started: 2018
Founder: Siddiq Farid and Musfique Ahmed
Based: Dubai
Sector: FinTech / PropTech
Initial investment: $650,000
Current number of staff: 35
Investment stage: Series A
Investors: Various institutional investors and notable angel investors (500 MENA, Shurooq, Mada, Seedstar, Tricap)
if you go
EVIL DEAD RISE
Director: Lee Cronin
Stars: Alyssa Sutherland, Morgan Davies, Lily Sullivan
Rating: 5/5
Milestones on the road to union
1970
October 26: Bahrain withdraws from a proposal to create a federation of nine with the seven Trucial States and Qatar.
December: Ahmed Al Suwaidi visits New York to discuss potential UN membership.
1971
March 1: Alex Douglas Hume, Conservative foreign secretary confirms that Britain will leave the Gulf and “strongly supports” the creation of a Union of Arab Emirates.
July 12: Historic meeting at which Sheikh Zayed and Sheikh Rashid make a binding agreement to create what will become the UAE.
July 18: It is announced that the UAE will be formed from six emirates, with a proposed constitution signed. RAK is not yet part of the agreement.
August 6: The fifth anniversary of Sheikh Zayed becoming Ruler of Abu Dhabi, with official celebrations deferred until later in the year.
August 15: Bahrain becomes independent.
September 3: Qatar becomes independent.
November 23-25: Meeting with Sheikh Zayed and Sheikh Rashid and senior British officials to fix December 2 as date of creation of the UAE.
November 29: At 5.30pm Iranian forces seize the Greater and Lesser Tunbs by force.
November 30: Despite a power sharing agreement, Tehran takes full control of Abu Musa.
November 31: UK officials visit all six participating Emirates to formally end the Trucial States treaties
December 2: 11am, Dubai. New Supreme Council formally elects Sheikh Zayed as President. Treaty of Friendship signed with the UK. 11.30am. Flag raising ceremony at Union House and Al Manhal Palace in Abu Dhabi witnessed by Sheikh Khalifa, then Crown Prince of Abu Dhabi.
December 6: Arab League formally admits the UAE. The first British Ambassador presents his credentials to Sheikh Zayed.
December 9: UAE joins the United Nations.
Explainer: Tanween Design Programme
Non-profit arts studio Tashkeel launched this annual initiative with the intention of supporting budding designers in the UAE. This year, three talents were chosen from hundreds of applicants to be a part of the sixth creative development programme. These are architect Abdulla Al Mulla, interior designer Lana El Samman and graphic designer Yara Habib.
The trio have been guided by experts from the industry over the course of nine months, as they developed their own products that merge their unique styles with traditional elements of Emirati design. This includes laboratory sessions, experimental and collaborative practice, investigation of new business models and evaluation.
It is led by British contemporary design project specialist Helen Voce and mentor Kevin Badni, and offers participants access to experts from across the world, including the likes of UK designer Gareth Neal and multidisciplinary designer and entrepreneur, Sheikh Salem Al Qassimi.
The final pieces are being revealed in a worldwide limited-edition release on the first day of Downtown Designs at Dubai Design Week 2019. Tashkeel will be at stand E31 at the exhibition.
Lisa Ball-Lechgar, deputy director of Tashkeel, said: “The diversity and calibre of the applicants this year … is reflective of the dynamic change that the UAE art and design industry is witnessing, with young creators resolute in making their bold design ideas a reality.”
UAE v Gibraltar
What: International friendly
When: 7pm kick off
Where: Rugby Park, Dubai Sports City
Admission: Free
Online: The match will be broadcast live on Dubai Exiles’ Facebook page
UAE squad: Lucas Waddington (Dubai Exiles), Gio Fourie (Exiles), Craig Nutt (Abu Dhabi Harlequins), Phil Brady (Harlequins), Daniel Perry (Dubai Hurricanes), Esekaia Dranibota (Harlequins), Matt Mills (Exiles), Jaen Botes (Exiles), Kristian Stinson (Exiles), Murray Reason (Abu Dhabi Saracens), Dave Knight (Hurricanes), Ross Samson (Jebel Ali Dragons), DuRandt Gerber (Exiles), Saki Naisau (Dragons), Andrew Powell (Hurricanes), Emosi Vacanau (Harlequins), Niko Volavola (Dragons), Matt Richards (Dragons), Luke Stevenson (Harlequins), Josh Ives (Dubai Sports City Eagles), Sean Stevens (Saracens), Thinus Steyn (Exiles)
Secret Pigeon Service: Operation Colomba, Resistance and the Struggle to Liberate Europe
Gordon Corera, Harper Collins
More from Neighbourhood Watch:
The specs
Engine: 3.8-litre, twin-turbo V8
Transmission: eight-speed automatic
Power: 582bhp
Torque: 730Nm
Price: Dh649,000
On sale: now
Frankenstein in Baghdad
Ahmed Saadawi
Penguin Press
Pupils in Abu Dhabi are learning the importance of being active, eating well and leading a healthy lifestyle now and throughout adulthood, thanks to a newly launched programme 'Healthy Lifestyle'.
As part of the Healthy Lifestyle programme, specially trained coaches from City Football Schools, along with Healthpoint physicians have visited schools throughout Abu Dhabi to give fun and interactive lessons on working out regularly, making the right food choices, getting enough sleep and staying hydrated, just like their favourite footballers.
Organised by Manchester City FC and Healthpoint, Manchester City FC’s regional healthcare partner and part of Mubadala’s healthcare network, the ‘Healthy Lifestyle’ programme will visit 15 schools, meeting around 1,000 youngsters over the next five months.
Designed to give pupils all the information they need to improve their diet and fitness habits at home, at school and as they grow up, coaches from City Football Schools will work alongside teachers to lead the youngsters through a series of fun, creative and educational classes as well as activities, including playing football and other games.
Dr Mai Ahmed Al Jaber, head of public health at Healthpoint, said: “The programme has different aspects - diet, exercise, sleep and mental well-being. By having a focus on each of those and delivering information in a way that children can absorb easily it can help to address childhood obesity."
SPECS
Engine: 1.5-litre turbo
Power: 181hp
Torque: 230Nm
Transmission: 6-speed automatic
Starting price: Dh79,000
On sale: Now
Company profile
Name:+Thndr
Started:+October 2020
Founders:+Ahmad Hammouda and Seif Amr
Based: Cairo, Egypt
Sector: FinTech
Initial investment: pre-seed of+$800,000
Funding stage: series A;+$20 million
Investors: Tiger Global, Beco Capital, Prosus Ventures, Y Combinator, Global Ventures, Abdul Latif Jameel, Endure Capital, 4DX Ventures, Plus VC, Rabacap and MSA Capital
TWISTERS
Director:+Lee+Isaac+Chung
Starring:+Glen+Powell,+Daisy+Edgar-Jones,+Anthony+Ramos
Rating:+2.5/5
Emergency phone numbers in the UAE
Estijaba – 8001717 – number to call to request coronavirus testing
Ministry of Health and Prevention – 80011111
Dubai Health Authority – 800342 – The number to book a free video or voice consultation with a doctor or connect to a local health centre
Emirates airline – 600555555
Etihad Airways – 600555666
Ambulance – 998
Knowledge and Human Development Authority – 8005432 ext. 4 for Covid-19 queries
Living in...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
Company Profile
Name: HyveGeo
Started: 2023
Founders: Abdulaziz bin Redha, Dr Samsurin Welch, Eva Morales and Dr Harjit Singh
Based: Cambridge and Dubai
Number of employees: 8
Industry: Sustainability & Environment
Funding: $200,000 plus undisclosed grant
Investors: Venture capital and government
UAE currency: the story behind the money in your pockets