Pump your own or pay: Abu Dhabi petrol stations to roll out serving fee
Adnoc Distribution is also introducing LPG and fuel delivery service to drivers' homes
April 3, 2018
UPDATE: Pay to pump? Poll finds four in five motorists would prefer to fill their own tank
Motorists will be able to pump their own petrol or pay attendants a small fee to fill their tank under new plans announced by Adnoc Distribution.
The company will also deliver petrol to drivers homes under a new service to be rolled out for the first time.
From mid-April, customers at service stations in Abu Dhabi will have the choice of a new premium service, for a small fee, or a self-serve option.
The premium and self-serve options will then be rolled out to other stations in the UAE throughout 2018.
Saeed Al Rashdi, acting CEO at Adnoc Distribution, said on Tuesday: “Delivering more choice, service and convenience to customers is at the heart of Adnoc Distribution’s transformation into a more performance driven and customer-centric company.
"With premium and self-serve options at service stations and, over time, a delivery option called MyStation, our fuel customers in the UAE will soon have more choice than ever before.
Today, we have announced a new approach for fuel customers, giving them more choice in how and where they re-fuel. Customers in Abu Dhabi will see the new choices from mid-April. Read more here: https://t.co/GLsGAV02oC pic.twitter.com/ipJRnccJXw
— ADNOC Distribution (@ADNOCdist) April 3, 2018
"This is a major step-change in how we serve our customers. To support a smooth roll out of the new services, we are increasing staffing levels at stations with premium and self-serve options, launching an extensive education campaign and waiving the premium service fee for an initial period while customers familiarise themselves with the new options."
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Read more:
Adnoc confirms increased focus on downstream industry
Adnoc self-service fuelling trial proves tricky for some
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New uniforms for employees are being introduced so that customers can see the different fuel service options.
The company trialled a self-service only system in 2016 before settling on the latest plan announced on Tuesday.
John Carey, deputy CEO at Adnoc Distribution, said: “We invite all our valued customers to come and try our new services once they’re launched in mid-April. At a time when our customers are increasingly living busy lives with less time to fuel and shop we are delivering them greater choice, service and convenience. From mid-April customers at 40 stations in Abu Dhabi can choose the service which best suits their needs – either a premium service or self-serve."
Details of the premium fuel service fee are being finalised and will be released in the coming weeks. Elderly customers and people with disabilities will be exempt from any premium-service charges.
New safety features will be introduced for self-serve customers, including touch pads to minimise static and gloves for those customers who prefer to use them during self-serve.
The MyStation service, which delivers gasoline fuel or LPG cylinders to customers via an App, is currently being trialed in a small pilot underway in Abu Dhabi.
UPDATE: Pay to pump? Poll finds four in five motorists would prefer to fill their own tank
Updated: April 4, 2018 03:46 PM
