Coronavirus: Dubai's delivery drivers tell of life on the road as they count cost of Covid-19

Further restrictions on movement mean residents are reliant on these low-paid heroes for food and medicine

Latest: Dubai to impose new restrictions on travel and shopping

In 10 years as a delivery driver, Sundeep never imagined he would drive down Sheikh Zayed Road without another vehicle in sight.

But after Dubai imposed tight restrictions on travel in the emirate last week, Sundeep’s motorcycle has precious little evening traffic to contend with on what is usually Dubai's busiest highway.

Sundeep is one of thousands of delivery drivers in Dubai whose work is a lifeline to people self-isolating to curb the spread of Covid-19.

The drivers are struggling as demand has plummeted in recent weeks.

Now nobody gives tips and I never see my customers. Customers say, 'leave it at the door' and people speak to us in cheap language

“Coronavirus is hell for us,” said Sundeep, who asked his last name and company not be used. “There’s no money for us to save. Where is the money?”

As of April 5, the UAE had 1,505 confirmed cases - more than three times the number recorded a week ago.

The government has ordered people to remain at home for 24-hours per day, unless they work in an essential sector such as healthcare. Only one member of each household can leave the home to shop for essentials.

Delivery drivers are an exception. In the evening, they sit at empty tables outside the restaurants and cafes that did brisk trade until a few weeks ago.

Sundeep earns Dh9.50 per delivery and has no base salary, averaging Dh3,000 in a normal month. His monthly expenses are Dh700 for a bedspace in shared accommodation, Dh300 for food and Dh300 for petrol. That leaves him about Dh1,500 a month to support his family in Nepal.

This month, there might be nothing to remit.

Motorists in breach of the stay-home measures face fines of up to Dh3,000, the equivalent to nearly a month’s salary for Dubai delivery drivers.

Food-delivery service Deliveroo said government authorities allow its drivers to work after 8pm as part of a number of exemptions to the directive.

“We have been working with all agencies employing them to ensure they have the necessary permits to operate as instructed by the government,” said a Deliveroo spokesperson.

The company said "orders are steady" and it did not recognise the decline in sales drivers described to The National.

The usually jam-packed Sheikh Zayed Road in Dubai wears a deserted look. AFP

As an added financial burden, tips dried up when customers began to pay with cards instead of cash to limit human interaction. Additionally, drivers have become stigmatised for their work.

“Now nobody gives tips and I never see my customers,” said Abdul, a Pakistani delivery driver of 13 years experience who asked not to be identified by his full name. “Customers say, ‘leave it at the door’ and people speak to us in cheap language. They put out their hands to us and say, ‘stay away’.”

Sundeep echoed the sentiment, calling for respect and understand during trying times. "What I request is that people remember we are also human, we are not animals so don’t be afraid,” he said.

A commuter enters the new sterilisation area and gets sprayed at the entrance of the Abu Dhabi Central Bus Terminal. The National

Palestinian artists work on a sand sculpture depicting the earth with a message reading "Stay Home" along a beach in Gaza City. AFP

A commuter enters the new sterilisation area and gets sprayed at the entrance of the Abu Dhabi Central Bus Terminal. The National

A sign outside a pharmacy in the Bani Yas neighbourhood of Abu Dhabi. Reem Mohammed / The National

A Tunisian Red Crescent member prepares food packages to be delivered to the elderly and needy families during the ongoing emergency measures over the ongoing pandemic of the coronavirus, in Ben Arous, Tunisia. EPA

Street vendors and pedestrians walk around closed market stalls, after authorities ordered their closure to avoid the coronavirus spread, at El Ataba, a popular market in central Cairo, Egypt. Reuters

A queue of people wait for testing by volunteer doctors as part of initiative that was launched with the aim of providing Jordanians with field medical services, amid concerns over the spread of the coronavirus, in Amman, Jordan. Reuters

Jordanian doctors walk next to the mobile clinics that are operated as part of initiative that was launched with the aim of providing Jordanians with field medical services, amid concerns over the spread of the coronavirus, in Amman, Jordan. Reuters

A man walks in a nearly empty street while security forces deploy to enforce a curfew to help fight the spread of the coronavirus. in central Baghdad, Iraq. AP

A Palestinian vendor sells corn in the West Bank city of Nablus. EPA

Palestinian artist Ameer Abu Ghalioon plays music dressed as a clown under the windows of Palestinian families keeping the confinement in the divided West bank town of Hebron. AFP

Officials wearing facemasks and personal protective equipment (PPE), as part of the measures adopted to fight against the spread of Covid-19, put a coffin inside a funeral vehicle in an Istanbul morgue. AFP

A young couple sit together in a public garden despite a government call to 'stay at home' amid the coronavirus outbreak, in Ankara, Turkey. AP

A Palestinian Arabic language teacher, Khader Soboh, is filmed by his daughter as he records an online class to his students during a home confinement order as a precaution, near Tubas in the Israeli-occupied West Bank. Reuters

Palestinian workers distribute food supplies from the United Nations Relief and Works Agency (UNRWA) to a house, in the Sheikh Redwan neighbourhood of Gaza City. AP

Suzan Gawhary, 29, works with a sewing machine to make face masks, at her home in Erbil, the capital of Iraq's Kurdistan Region. EPA

A woman wearing a protective face mask stands on her walker, as riot police sprays sterile water in the streets and markets, following the outbreak of coronavirus, as they used to spray water on demonstrators, in Basra, Iraq. Reuters

Laundry services, which typically offer door-to-door pickup, have also taken a hit.

Local laundry service Washmen saw volumes drop by 40 per cent in the third week of March. Its employees have agreed to unpaid leave but workers diagnosed with Covid-19 are guaranteed financial support.

“Morally, paid leave is the only way to treat any employee that is directly impacted by the disease,” said its chief executive, Rami Shaar.

Tipping can also go a long ways to help workers at this time, he noted. “We do encourage consumers in the UAE to remember to tip the people that serve us. These are difficult times and a small tip would have an impact.”

Gig economy workers like drivers have suffered worldwide since the outbreak.

On Monday, the chief executive of ride-hailing app Careem wrote an open appeal to governments requesting support for employees suffering from economic hardship due to the pandemic. Careem estimates its Middle East drivers each need about $500 (Dh1836) a month to survive.

Drivers interviewed by The National were unsure whether they would receive financial assistance if they fell sick.

Talabat and Uber Eats confirmed their delivery drivers were entitled to paid leave if drivers fell ill with Covid-19 but did not specify how much drivers in the UAE would receive.

“The delivery sector offers an important lifeline for the entire community and is an essential service,” said Mo Yildirim, Talabat’s managing director in the UAE.

“The general public relies on food deliveries so they can stay home and stay safe.”

In the meantime, drivers ask those who can stay home to take care. “I cannot stay in my room because I work in the delivery service,” said Abdul, another driver identifying himself by his first name. “So we want other people to always be safe for us. That’s it.”