Sharjah’s Al Khan Emirates Post has been declared the worst government service centre in the UAE, while the Federal Authority for Identity and Citzenship in Fujairah has been rated the best.
Sheikh Mohammed bin Rashid, Vice President, Prime Minister and Ruler of Dubai, announced the five top and five poorest performing centres in the country on Saturday, following an extensive study that examined 600 government service providers across the Emirates.
Employees at the best centres have been given two-month salary bonuses as reward for their efforts.
Senior managers at failing centres have been dismissed “and they will be replaced by managers who know how to deal with customers”, said Sheikh Mohammed.
The new heads have been given one month to improve. During this period, Sheikh Mohammed said he will be visiting the centres to check on their progress.
Sheikh Mohammed said it was the duty of government authorities to meet the "changing' demands of residents.
“Providing high quality services is a flexible and changing goal. People’s expectations today are different than they were five or 10 years ago. A successful government adapts and meets changing expectations,” said Sheikh Mohammed.
“Our government is dynamic, rapidly-changing and adaptive to people’s aspirations. Those who cannot keep up with us may rest away from the government field work.”
The results were compiled on the back of daily visits to centres over a period of two months.
Fujairah's Federal Authority for Identity and Citizenship topped the rankings thanks to the efficiency, flexibility and speed of its staff, which helped to foster a healthy and productive work environment.
The Emirates Post Group's Al Khan branch in Sharjah was bottom of the ratings due to weak employee performance. Inspectors said poor mechanisms were in place to deliver services, while morale was also described as low.
Sheikh Mohammed also singled out individual members of staff for praised, citing the high performance of Mohammed Al Zohoori, of the Traffic Services and Licensing Center in Ajman, Sara Al Jasmi, of Ajman’s Ministry of Education team, Fatima Al Darmaki of Sharjah’s Wasit Police Station and Mariam Al Zaabi, of Ras Al Khaimah’s Sheikh Zayed Housing Programme.
Similar assessments will be carried out on an annual basis, and a feature of these will be evaluations for ministers, under-secretaries and general directors.
Ministries and government authorities will also be subject to annual reviews and the results will be publicly revealed.
“We have the courage to evaluate ourselves and our teams with ultimate transparency, because covering up our mistakes and shortcomings costs far more," said Sheikh Mohammed.
Sheikh Mohammed first announced plans to name and shame under-performing centres - and celebrate those offering high quality service to customers - in July.
He told officials the UAE government would not be satisfied until they reached the lofty goal of achieving the best services and facilities in the world.
The Dubai Ruler's pledge to rank service centres came just weeks after he criticised poor standards at a government service centre and pledged to remove staff who are not performing well.
His hardline message was prompted by a photo of lengthy queues at a branch of Emirates Post that he received from a mystery shopper. At the time he spoke of the need for a broader focus on customer service and "transparency" in public services.
"This is not our level. These are not our services. And whoever continues to provide such level of services will not be among my team," he said.
Committed to improving the quality of services, Sheikh Mohammed has frequently carried out unexpected inspections of government offices to ensure high standards are being met.
Last year, he carried out an inspection of Dubai International Airport and called upon airport officials to "raise the bar" in welcoming travellers and simplifying procedures for people flying in and out of the UAE.
He also famously toured Dubai's Land Department and the Department of Economic Development, in 2016, finding empty desks on the morning that staff were due to return to work after a long weekend.
A UAE minister joined the nationwide drive to boost standards across government service centres - by fielding the queries of customers herself.
Hessa Buhumaid, Minister of Community Development, met with staff and members of the public during a visit to a customer service centre in Oud Al Muteena in Dubai.
The trip on Thursday was part of an initiative - called Maydan - launched by the ministry to put more senior officials on the ground to improve quality of services.
She said the official inspections would be carried out weekly by leading executives over the course of a number of months.
The top five centres
- Federal Authority for Identity and Citizenship - Fujairah
- Ministry of Education – Ajman
- Traffic Services and Licensing (Ministry of Interior) – Ajman
- Wasit Police Center (Ministry of Interior) - Sharjah
- Sheikh Zayed Housing Programme – Ras Al Khaimah
The five worst centres
- Emirates Post Group, Al Khan branch - Sharjah
- Al Muhaisnah Centre for Preventative Medicine (Federal Authority for Identity and Citizenship) - Dubai
- General Pension and Social Security Authority Centre - Sharjah
- Baniyas Centre for Social Affairs (Ministry of Community Development) - Abu Dhabi
- Tawteen Centre (Ministry of Human Resources and Emiratisation
SPECS
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Managing the separation process
- Choose your nursery carefully in the first place
- Relax – and hopefully your child will follow suit
- Inform the staff in advance of your child’s likes and dislikes.
- If you need some extra time to talk to the teachers, make an appointment a few days in advance, rather than attempting to chat on your child’s first day
- The longer you stay, the more upset your child will become. As difficult as it is, walk away. Say a proper goodbye and reassure your child that you will be back
- Be patient. Your child might love it one day and hate it the next
- Stick at it. Don’t give up after the first day or week. It takes time for children to settle into a new routine.And, finally, don’t feel guilty.
Three trading apps to try
Sharad Nair recommends three investment apps for UAE residents:
- For beginners or people who want to start investing with limited capital, Mr Nair suggests eToro. “The low fees and low minimum balance requirements make the platform more accessible,” he says. “The user interface is straightforward to understand and operate, while its social element may help ease beginners into the idea of investing money by looking to a virtual community.”
- If you’re an experienced investor, and have $10,000 or more to invest, consider Saxo Bank. “Saxo Bank offers a more comprehensive trading platform with advanced features and insight for more experienced users. It offers a more personalised approach to opening and operating an account on their platform,” he says.
- Finally, StashAway could work for those who want a hands-off approach to their investing. “It removes one of the biggest challenges for novice traders: picking the securities in their portfolio,” Mr Nair says. “A goal-based approach or view towards investing can help motivate residents who may usually shy away from investment platforms.”
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%3Cp%3E%3Cstrong%3EDeveloper%3A%20%3C%2Fstrong%3ENintendo%20EPD%3Cbr%3E%3Cstrong%3EPublisher%3A%20%3C%2Fstrong%3ENintendo%3Cbr%3E%3Cstrong%3EConsole%3A%20%3C%2Fstrong%3ENintendo%20Switch%3Cbr%3E%3Cstrong%3ERating%3A%20%3C%2Fstrong%3E4%2F5%3C%2Fp%3E%0A
Game Changer
Director: Shankar
Stars: Ram Charan, Kiara Advani, Anjali, S J Suryah, Jayaram
Rating: 2/5
If you go
The flights Etihad (www.etihad.com) and Spice Jet (www.spicejet.com) fly direct from Abu Dhabi and Dubai to Pune respectively from Dh1,000 return including taxes. Pune airport is 90 minutes away by road.
The hotels A stay at Atmantan Wellness Resort (www.atmantan.com) costs from Rs24,000 (Dh1,235) per night, including taxes, consultations, meals and a treatment package.
SQUADS
Pakistan: Sarfraz Ahmed (capt), Azhar Ali, Shan Masood, Sami Aslam, Babar Azam, Asad Shafiq, Haris Sohail, Usman Salahuddin, Yasir Shah, Mohammad Asghar, Bilal Asif, Mir Hamza, Mohammad Amir, Hasan Ali, Mohammad Abbas, Wahab Riaz
Sri Lanka: Dinesh Chandimal (capt), Lahiru Thirimanne (vice-capt), Dimuth Karunaratne, Kaushal Silva, Kusal Mendis, Sadeera Samarawickrama, Roshen Silva, Niroshan Dickwella, Rangana Herath, Lakshan Sandakan, Dilruwan Perera, Suranga Lakmal, Nuwan Pradeep, Vishwa Fernando, Lahiru Gamage
Umpires: Ian Gould (ENG) and Nigel Llong (ENG)
TV umpire: Richard Kettleborough (ENG)
ICC match referee: Andy Pycroft (ZIM)
10 tips for entry-level job seekers
- Have an up-to-date, professional LinkedIn profile. If you don’t have a LinkedIn account, set one up today. Avoid poor-quality profile pictures with distracting backgrounds. Include a professional summary and begin to grow your network.
- Keep track of the job trends in your sector through the news. Apply for job alerts at your dream organisations and the types of jobs you want – LinkedIn uses AI to share similar relevant jobs based on your selections.
- Double check that you’ve highlighted relevant skills on your resume and LinkedIn profile.
- For most entry-level jobs, your resume will first be filtered by an applicant tracking system for keywords. Look closely at the description of the job you are applying for and mirror the language as much as possible (while being honest and accurate about your skills and experience).
- Keep your CV professional and in a simple format – make sure you tailor your cover letter and application to the company and role.
- Go online and look for details on job specifications for your target position. Make a list of skills required and set yourself some learning goals to tick off all the necessary skills one by one.
- Don’t be afraid to reach outside your immediate friends and family to other acquaintances and let them know you are looking for new opportunities.
- Make sure you’ve set your LinkedIn profile to signal that you are “open to opportunities”. Also be sure to use LinkedIn to search for people who are still actively hiring by searching for those that have the headline “I’m hiring” or “We’re hiring” in their profile.
- Prepare for online interviews using mock interview tools. Even before landing interviews, it can be useful to start practising.
- Be professional and patient. Always be professional with whoever you are interacting with throughout your search process, this will be remembered. You need to be patient, dedicated and not give up on your search. Candidates need to make sure they are following up appropriately for roles they have applied.
Arda Atalay, head of Mena private sector at LinkedIn Talent Solutions, Rudy Bier, managing partner of Kinetic Business Solutions and Ben Kinerman Daltrey, co-founder of KinFitz
UAE currency: the story behind the money in your pockets
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Day 1, Abu Dhabi Test: At a glance
Moment of the day Dimuth Karunaratne had batted with plenty of pluck, and no little skill, in getting to within seven runs of a first-day century. Then, while he ran what he thought was a comfortable single to mid-on, his batting partner Dinesh Chandimal opted to stay at home. The opener was run out by the length of the pitch.
Stat of the day – 1 One six was hit on Day 1. The boundary was only breached 18 times in total over the course of the 90 overs. When it did arrive, the lone six was a thing of beauty, as Niroshan Dickwella effortlessly clipped Mohammed Amir over the square-leg boundary.
The verdict Three wickets down at lunch, on a featherbed wicket having won the toss, and Sri Lanka’s fragile confidence must have been waning. Then Karunaratne and Chandimal's alliance of precisely 100 gave them a foothold in the match. Dickwella’s free-spirited strokeplay meant the Sri Lankans were handily placed at 227-4 at the close.
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The specs
Engine: 4.0-litre V8 twin-turbocharged and three electric motors
Power: Combined output 920hp
Torque: 730Nm at 4,000-7,000rpm
Transmission: 8-speed dual-clutch automatic
Fuel consumption: 11.2L/100km
On sale: Now, deliveries expected later in 2025
Price: expected to start at Dh1,432,000
The biog
Age: 59
From: Giza Governorate, Egypt
Family: A daughter, two sons and wife
Favourite tree: Ghaf
Runner up favourite tree: Frankincense
Favourite place on Sir Bani Yas Island: “I love all of Sir Bani Yas. Every spot of Sir Bani Yas, I love it.”
Killing of Qassem Suleimani
Electric scooters: some rules to remember
- Riders must be 14-years-old or over
- Wear a protective helmet
- Park the electric scooter in designated parking lots (if any)
- Do not leave electric scooter in locations that obstruct traffic or pedestrians
- Solo riders only, no passengers allowed
- Do not drive outside designated lanes
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How it works
Each player begins with one of the great empires of history, from Julius Caesar's Rome to Ramses of Egypt, spread over Europe and the Middle East.
Round by round, the player expands their empire. The more land they have, the more money they can take from their coffers for each go.
As unruled land and soldiers are acquired, players must feed them. When a player comes up against land held by another army, they can choose to battle for supremacy.
A dice-based battle system is used and players can get the edge on their enemy with by deploying a renowned hero on the battlefield.
Players that lose battles and land will find their coffers dwindle and troops go hungry. The end goal? Global domination of course.
Motori Profile
Date started: March 2020
Co-founder/CEO: Ahmed Eissa
Based: UAE, Abu Dhabi
Sector: Insurance Sector
Size: 50 full-time employees (Inside and Outside UAE)
Stage: Seed stage and seeking Series A round of financing
Investors: Safe City Group
Normal People
Sally Rooney, Faber & Faber
2025 Fifa Club World Cup groups
Group A: Palmeiras, Porto, Al Ahly, Inter Miami.
Group B: Paris Saint-Germain, Atletico Madrid, Botafogo, Seattle.
Group C: Bayern Munich, Auckland City, Boca Juniors, Benfica.
Group D: Flamengo, ES Tunis, Chelsea, (Leon banned).
Group E: River Plate, Urawa, Monterrey, Inter Milan.
Group F: Fluminense, Borussia Dortmund, Ulsan, Mamelodi Sundowns.
Group G: Manchester City, Wydad, Al Ain, Juventus.
Group H: Real Madrid, Al Hilal, Pachuca, Salzburg.
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Springsteen: Deliver Me from Nowhere
Director: Scott Cooper
Starring: Jeremy Allen White, Odessa Young, Jeremy Strong
Rating: 4/5
Which honey takes your fancy?
Al Ghaf Honey
The Al Ghaf tree is a local desert tree which bears the harsh summers with drought and high temperatures. From the rich flowers, bees that pollinate this tree can produce delicious red colour honey in June and July each year
Sidr Honey
The Sidr tree is an evergreen tree with long and strong forked branches. The blossom from this tree is called Yabyab, which provides rich food for bees to produce honey in October and November. This honey is the most expensive, but tastiest
Samar Honey
The Samar tree trunk, leaves and blossom contains Barm which is the secret of healing. You can enjoy the best types of honey from this tree every year in May and June. It is an historical witness to the life of the Emirati nation which represents the harsh desert and mountain environments
RESULTS
5pm: Maiden (PA) Dh 80,000 (Turf) 1,200m
Winner: AF Majalis, Tadhg O’Shea (jockey), Ernst Oertel (trainer).
5.30pm: Maiden (PA) Dh 80,000 (T) 1,400m
Winner: Sawt Assalam, Szczepan Mazur, Ibrahim Al Hadhrami.
6pm: Maiden (PA) Dh 80,000 (T) 1,400m
Winner: Foah, Fabrice Veron, Eric Lemartinel.
6.30pm: Wathba Stallions Cup Handicap (PA) Dh 70,000 (T) 1,400m
Winner: Faiza, Sandro Paiva, Ali Rashid Al Raihe.
7pm: Handicap (PA) Dh 80,000 (T) 1,600m
Winner: RB Dixie Honor, Antonio Fresu, Helal Al Alawi.
7.30pm: Rated Conditions (TB) Dh 100,000 (T) 1,600m
Winner: Boerhan, Ryan Curatolo, Nicholas Bachalard.
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