The UAE's federal telecoms regulator has clarified that there is no change in its policy towards Voice over Internet Protocol (VoIP) applications, following complaints by users that phone and video service Skype had been disrupted.
"The Telecommunications Regulatory Authority clarifies that there is no change in the UAE's Voice over Internet Protocol policy," the regulator said. "TRA reconfirms that any applications or services of this type must comply with the applicable regulatory framework."
TRA's 2015 policy clarification stated that VoIP is a "regulated activity" to be provided by licensed operators and urged companies providing such services to work with regulated service providers.
The UAE and Saudi Arabia have been wary of allowing access to VoIP services because of security concerns. However, the kingdom lifted its ban on calls made through Skype and Whatsapp in September but said it would continue to monitor VoIP activity.
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UAE users complain of disruptions to Skype
Skype users in the UAE urge rethink of VoIP policy
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While the UAE had disallowed call features on messaging platform Whatsapp, social networking site Facebook, as well as gaming app Discord, Skype was the only VoIP service to continue operating. Fears of a ban on Skype, which has 70 million users worldwide emerged in June, when users complained about not being able to make calls. However, the service had since resumed.
Skype users in the UAE have complained over the last week that Microsoft-owned Skype, which allows users to call for free on the internet, bypassing traditional service providers, had considerably slowed.
The slowdown in service coincides with the launch of regulated VoIP apps by the UAE's telecoms operators du and Etisalat, which have both responded to complaints on social media saying that Skype had been "blocked" and referred users to buy their licensed apps.
An Etisalat spokesman said that "unauthorised applications or services that are providing VoIP calling services are not supported in the UAE" and referred users to their internet calling plans that are available for a fee.
Du said in an earlier statement that there "has been no changes in the VoIP policy followed in the UAE" and also encouraged users to adopt its internet calling services.
The telecoms service provider did not comment on whether it had any role in the recent slowdown of service.
UAE telecom operators' concerns over the usage of VoIP is fuelled by declines in their voice and international calling businesses. "Over the past few years, telecoms operators generally have seen their more established business lines of voice calling and text messaging suffer as customers increasingly use Internet-based messaging and calling services instead," said Matthew Reed, telecoms practice leader, Middle East and Africa at intelligence provider Ovum.
"The UAE operators are particularly concerned about the impact on their international calling business."
Ovum forecasts that revenue in the UAE mobile sector will increase from $5.94 billion in 2017, to $6.73 billion in 2022, while mobile voice and SMS revenues will fall over the period, with the decline only mitigated by growth in revenue from non-SMS mobile data.
Meanwhile, a campaign by UAE-based users to urge the TRA to reconsider its policy has attracted more than 1,000 signatures on change.org.
"I already pay for my phone bills, landline bills, internet bills and others. While the point of Skype, Discord, TeamSpeak and others is to easily communicate with others for free, I'm sure there are other people that find these 'unlocked apps' ridiculous and unnecessary," said Mostafa A, who started a campaign called UAE: Stop Blocking VoIP Services on change.org.
Customer Ruchir Purohit said the current ban had been "embarrassing" for international business and would hurt startups.
"We had a Skype meeting with a prospective client and were supposed to close the deal [but] couldn’t. I feel for the start ups," he said.
"On one hand [the UAE] aspires to become [a] hub of technology and innovation and blocks basic communication channels on the other hand."
One petitioner on change.org noted that the ban was "a violation of the free market", while another user, Christine, wrote: "The alternative offered doesn't work. And UAE is better than this." Other users complained about not being able to reach relatives and families during the festive season, saying the new VoIP apps were not affordable for them.
"I am an expat in [the] UAE and my parents are in Sri Lanka...Skype is the only way that we connect with them, since UAE normal phone calls charges are unbearable to us," read a petition by a user named Kanchana.
While Darren, a gaming enthusiast wrote, "I wanna use Discord to play peacefully".
Skype has responded to complaints on social media by saying the matter was out of its hands and urged users to contact their service providers directly.
"The best course of action would be for you to speak to your ISP and ask why they are blocking Skype and request that they unblock our site and services," it said on Saturday.
The years Ramadan fell in May
Mercedes V250 Avantgarde specs
Engine: 2.0-litre in-line four-cylinder turbo
Gearbox: 7-speed automatic
Power: 211hp at 5,500rpm
Torque: 350Nm
Fuel economy, combined: 6.0 l/100 km
Price: Dh235,000
'Falling for Christmas'
Director: Janeen Damian
Stars: Lindsay Lohan, Chord Overstreet, Jack Wagner, Aliana Lohan
Rating: 1/5
KILLING OF QASSEM SULEIMANI
In-demand jobs and monthly salaries
- Technology expert in robotics and automation: Dh20,000 to Dh40,000
- Energy engineer: Dh25,000 to Dh30,000
- Production engineer: Dh30,000 to Dh40,000
- Data-driven supply chain management professional: Dh30,000 to Dh50,000
- HR leader: Dh40,000 to Dh60,000
- Engineering leader: Dh30,000 to Dh55,000
- Project manager: Dh55,000 to Dh65,000
- Senior reservoir engineer: Dh40,000 to Dh55,000
- Senior drilling engineer: Dh38,000 to Dh46,000
- Senior process engineer: Dh28,000 to Dh38,000
- Senior maintenance engineer: Dh22,000 to Dh34,000
- Field engineer: Dh6,500 to Dh7,500
- Field supervisor: Dh9,000 to Dh12,000
- Field operator: Dh5,000 to Dh7,000
THE SPECS
Engine: 3-litre V6
Transmission: eight-speed automatic
Power: 424hp
Torque: 580 Nm
Price: From Dh399,000
On sale: Now
Learn more about Qasr Al Hosn
In 2013, The National's History Project went beyond the walls to see what life was like living in Abu Dhabi's fabled fort:
Killing of Qassem Suleimani
The Mandalorian season 3 episode 1
Director: Rick Famuyiwa
Stars: Pedro Pascal and Katee Sackhoff
Rating: 4/5
COMPANY PROFILE
Name: Xpanceo
Started: 2018
Founders: Roman Axelrod, Valentyn Volkov
Based: Dubai, UAE
Industry: Smart contact lenses, augmented/virtual reality
Funding: $40 million
Investor: Opportunity Venture (Asia)
J Street Polling Results
97% of Jewish-Americans are concerned about the rise in anti-Semitism
76% of US Jewish voters believe Donald Trump and his allies in the Republican Party are responsible for a rise in anti-Semitism
74% of American Jews agreed that “Trump and the Maga movement are a threat to Jews in America"
Trippier bio
Date of birth September 19, 1990
Place of birth Bury, United Kingdom
Age 26
Height 1.74 metres
Nationality England
Position Right-back
Foot Right
The specs: 2018 Nissan 370Z Nismo
The specs: 2018 Nissan 370Z Nismo
Price, base / as tested: Dh182,178
Engine: 3.7-litre V6
Power: 350hp @ 7,400rpm
Torque: 374Nm @ 5,200rpm
Transmission: Seven-speed automatic
Fuel consumption, combined: 10.5L / 100km
The specs
The specs: 2019 Audi Q8
Price, base: Dh315,000
Engine: 3.0-litre turbocharged V6
Gearbox: Eight-speed automatic
Power: 340hp @ 3,500rpm
Torque: 500Nm @ 2,250rpm
Fuel economy, combined: 6.7L / 100km
How they line up for Sunday's Australian Grand Prix
1 Lewis Hamilton, Mercedes
2 Kimi Raikkonen, Ferrari
3 Sebastian Vettel, Ferrari
4 Max Verstappen, Red Bull
5 Kevin Magnussen, Haas
6 Romain Grosjean, Haas
7 Nico Hulkenberg, Renault
*8 Daniel Ricciardo, Red Bull
9 Carlos Sainz, Renault
10 Valtteri Bottas, Mercedes
11 Fernando Alonso, McLaren
12 Stoffel Vandoorne, McLaren
13 Sergio Perez, Force India
14 Lance Stroll, Williams
15 Esteban Ocon, Force India
16 Brendon Hartley, Toro Rosso
17 Marcus Ericsson, Sauber
18 Charles Leclerc, Sauber
19 Sergey Sirotkin, Williams
20 Pierre Gasly, Toro Rosso
* Daniel Ricciardo qualified fifth but had a three-place grid penalty for speeding in red flag conditions during practice
The five pillars of Islam
Bawaal
Director: Nitesh Tiwari
Stars: Varun Dhawan, Janhvi Kapoor
Rating: 1/5
Turning waste into fuel
Average amount of biofuel produced at DIC factory every month: Approximately 106,000 litres
Amount of biofuel produced from 1 litre of used cooking oil: 920ml (92%)
Time required for one full cycle of production from used cooking oil to biofuel: One day
Energy requirements for one cycle of production from 1,000 litres of used cooking oil:
▪ Electricity - 1.1904 units
▪ Water- 31 litres
▪ Diesel – 26.275 litres
War
Director: Siddharth Anand
Cast: Hrithik Roshan, Tiger Shroff, Ashutosh Rana, Vaani Kapoor
Rating: Two out of five stars
How to become a Boglehead
Bogleheads follow simple investing philosophies to build their wealth and live better lives. Just follow these steps.
• Spend less than you earn and save the rest. You can do this by earning more, or being frugal. Better still, do both.
• Invest early, invest often. It takes time to grow your wealth on the stock market. The sooner you begin, the better.
• Choose the right level of risk. Don't gamble by investing in get-rich-quick schemes or high-risk plays. Don't play it too safe, either, by leaving long-term savings in cash.
• Diversify. Do not keep all your eggs in one basket. Spread your money between different companies, sectors, markets and asset classes such as bonds and property.
• Keep charges low. The biggest drag on investment performance is all the charges you pay to advisers and active fund managers.
• Keep it simple. Complexity is your enemy. You can build a balanced, diversified portfolio with just a handful of ETFs.
• Forget timing the market. Nobody knows where share prices will go next, so don't try to second-guess them.
• Stick with it. Do not sell up in a market crash. Use the opportunity to invest more at the lower price.
Pakistanis at the ILT20
The new UAE league has been boosted this season by the arrival of five Pakistanis, who were not released to play last year.
Shaheen Afridi (Desert Vipers)
Set for at least four matches, having arrived from New Zealand where he captained Pakistan in a series loss.
Shadab Khan (Desert Vipers)
The leg-spin bowling allrounder missed the tour of New Zealand after injuring an ankle when stepping on a ball.
Azam Khan (Desert Vipers)
Powerhouse wicketkeeper played three games for Pakistan on tour in New Zealand. He was the first Pakistani recruited to the ILT20.
Mohammed Amir (Desert Vipers)
Has made himself unavailable for national duty, meaning he will be available for the entire ILT20 campaign.
Imad Wasim (Abu Dhabi Knight Riders)
The left-handed allrounder, 35, retired from international cricket in November and was subsequently recruited by the Knight Riders.
BIOSAFETY LABS SECURITY LEVELS
Biosafety Level 1
The lowest safety level. These labs work with viruses that are minimal risk to humans.
Hand washing is required on entry and exit and potentially infectious material decontaminated with bleach before thrown away.
Must have a lock. Access limited. Lab does not need to be isolated from other buildings.
Used as teaching spaces.
Study microorganisms such as Staphylococcus which causes food poisoning.
Biosafety Level 2
These labs deal with pathogens that can be harmful to people and the environment such as Hepatitis, HIV and salmonella.
Working in Level 2 requires special training in handling pathogenic agents.
Extra safety and security precautions are taken in addition to those at Level 1
Biosafety Level 3
These labs contain material that can be lethal if inhaled. This includes SARS coronavirus, MERS, and yellow fever.
Significant extra precautions are taken with staff given specific immunisations when dealing with certain diseases.
Infectious material is examined in a biological safety cabinet.
Personnel must wear protective gowns that must be discarded or decontaminated after use.
Strict safety and handling procedures are in place. There must be double entrances to the building and they must contain self-closing doors to reduce risk of pathogen aerosols escaping.
Windows must be sealed. Air from must be filtered before it can be recirculated.
Biosafety Level 4
The highest level for biosafety precautions. Scientist work with highly dangerous diseases that have no vaccine or cure.
All material must be decontaminated.
Personnel must wear a positive pressure suit for protection. On leaving the lab this must pass through decontamination shower before they have a personal shower.
Entry is severely restricted to trained and authorised personnel. All entries are recorded.
Entrance must be via airlocks.
Batti Gul Meter Chalu
Producers: KRTI Productions, T-Series
Director: Sree Narayan Singh
Cast: Shahid Kapoor, Shraddha Kapoor, Divyenndu Sharma, Yami Gautam
Rating: 2/5
AUSTRALIA SQUAD
Steve Smith (capt), David Warner, Cameron Bancroft, Jackson Bird, Pat Cummins, Peter Handscomb, Josh Hazlewood, Usman Khawaja, Nathan Lyon, Shaun Marsh, Tim Paine, Chadd Sayers, Mitchell Starc.
Company Profile
Company name: Hoopla
Date started: March 2023
Founder: Jacqueline Perrottet
Based: Dubai
Number of staff: 10
Investment stage: Pre-seed
Investment required: $500,000
RESULT
Bayer Leverkusen 2 Bayern Munich 4
Leverkusen: Alario (9'), Wirtz (89')
Bayern: Coman (27'), Goretzka (42'), Gnabry (45'), Lewandowski (66')
More from Neighbourhood Watch
Hydrogen: Market potential
Hydrogen has an estimated $11 trillion market potential, according to Bank of America Securities and is expected to generate $2.5tn in direct revenues and $11tn of indirect infrastructure by 2050 as its production increases six-fold.
"We believe we are reaching the point of harnessing the element that comprises 90 per cent of the universe, effectively and economically,” the bank said in a recent report.
Falling costs of renewable energy and electrolysers used in green hydrogen production is one of the main catalysts for the increasingly bullish sentiment over the element.
The cost of electrolysers used in green hydrogen production has halved over the last five years and will fall to 60 to 90 per cent by the end of the decade, acceding to Haim Israel, equity strategist at Merrill Lynch. A global focus on decarbonisation and sustainability is also a big driver in its development.
Green ambitions
- Trees: 1,500 to be planted, replacing 300 felled ones, with veteran oaks protected
- Lake: Brown's centrepiece to be cleaned of silt that makes it as shallow as 2.5cm
- Biodiversity: Bat cave to be added and habitats designed for kingfishers and little grebes
- Flood risk: Longer grass, deeper lake, restored ponds and absorbent paths all meant to siphon off water
Match info
Newcastle United 1
Joselu (11')
Tottenham Hotspur 2
Vertonghen (8'), Alli (18')
LIVING IN...
This article is part of a guide on where to live in the UAE. Our reporters will profile some of the country’s most desirable districts, provide an estimate of rental prices and introduce you to some of the residents who call each area home.
The biog
First Job: Abu Dhabi Department of Petroleum in 1974
Current role: Chairperson of Al Maskari Holding since 2008
Career high: Regularly cited on Forbes list of 100 most powerful Arab Businesswomen
Achievement: Helped establish Al Maskari Medical Centre in 1969 in Abu Dhabi’s Western Region
Future plan: Will now concentrate on her charitable work
