What comes to your mind when you think about the airline industry? Do you have confidence that you will have a pleasant experience when you fly or that you will be able to express any concerns you may have and have your voice heard? Unfortunately, many carriers still fail to meet the standards their consumers expect.
In contrast, consider an incident last month, when the pilot of an Abu Dhabi-bound Etihad Airways flight made a U-turn while taxiing at Manchester airport and returned to the departure terminal to enable an elderly couple to disembark and make their way to their dying grandson’s hospital bedside.
The pilot made the decision soon after the couple received a text message about their young relative’s declining condition. Their grandson died later that day. This heart-warming story has been described as “very unusual” by one seasoned travel agent. It was more than that – it was an act of genuine compassion.
The bio
Favourite book: The Alchemist by Paulo Coelho
Favourite travel destination: Maldives and south of France
Favourite pastime: Family and friends, meditation, discovering new cuisines
Favourite Movie: Joker (2019). I didn’t like it while I was watching it but then afterwards I loved it. I loved the psychology behind it.
Favourite Author: My father for sure
Favourite Artist: Damien Hurst
SPECS
Engine: 2-litre 4-cylinder petrol (V Class); electric motor with 60kW or 90kW powerpack (EQV)
Power: 233hp (V Class, best option); 204hp (EQV, best option)
Torque: 350Nm (V Class, best option); TBA (EQV)
On sale: Mid-2024
Price: TBA
Company Profile
Company name: Namara
Started: June 2022
Founder: Mohammed Alnamara
Based: Dubai
Sector: Microfinance
Current number of staff: 16
Investment stage: Series A
Investors: Family offices
'Spies in Disguise'
Director: Nick Bruno and Troy Quane
Stars: Will Smith, Tom Holland, Karen Gillan and Roshida Jones
Rating: 4 out of 5 stars
ARGYLLE
Director: Matthew Vaughn
Starring: Bryce Dallas Howard, Sam Rockwell, John Cena
Rating: 3/5
Emergency phone numbers in the UAE
Estijaba – 8001717 – number to call to request coronavirus testing
Ministry of Health and Prevention – 80011111
Dubai Health Authority – 800342 – The number to book a free video or voice consultation with a doctor or connect to a local health centre
Emirates airline – 600555555
Etihad Airways – 600555666
Ambulance – 998
Knowledge and Human Development Authority – 8005432 ext. 4 for Covid-19 queries