Bertrand Michaud, 50, an 18-year veteran of Hermès, is in charge of management, operations and business development for India, the Middle East and South East Asia. He speaks to us about loyalty, quality and expansion as Hermès opens its first store in Abu Dhabi.
The new store opened in partnership with the Al Mana family. What has the experience taught you and how has the relationship worked?
The Middle Eastern market is a particularly unique market for us, so it is wonderful to work with a local partner who understands the market, local customs and needs. It's difficult for the European market to gain such a level of understanding, and it is imperative to get it right; what we don't know, we get help from those who do.
How did you choose the location?
We took good advice: we knew we wanted something intimate, a place that our customers would feel comfortable. We liked that it wasn't huge, and that it felt private, as we know how important discretion is to our customers here. Our customers are citizens of the world, they can buy anywhere - in London, Paris, New York or Milan - so we had to provide them with something different, something unique, something that hasn't been done before.
How do you intend to stay close to your customer with such levels of global expansion?
What most people don't know about us is that our store managers are not like any others, in that they are also our buyers. Why do we do this? To make sure that each store is unique and directed towards the particular market. It makes perfect sense when you think about it. Who else knows our customers' personal needs better? It's a huge investment for us: think about it, twice a year we take our store managers from 320 stores around the world away for about 10 days. It works out to about 6,000 hotel rooms on top of plane tickets! The result? We get closer to our customers. It's part of our process, and one we feel is necessary.
What makes an Hermès product unique?
To succeed you need to set a signature. Ours is craftsmanship, creativity and quality. If you do that with consistency, in every step of the way you will make it. Everything we produce is linked. One collection may remind you of the last one, which will remind you of the next one.
Is buying an Hermès product an investment?
Let me tell you, when I was 18 my mother bought me a set of Hermès cufflinks - I still have them today. For me, Hermès is a life investment. One day, the bag I bought for my wife after I had been working with Hermès for about five years will be passed on to my daughter - she told me she wants to do that. These are the things that matter.
The 295sqft Hermès store is located on the second floor of Avenue, the luxury retail block of Etihad Towers, in the beachside Ras Al Akhdar district. Call 02 666 9720
MEDIEVIL (1998)
Developer: SCE Studio Cambridge
Publisher: Sony Computer Entertainment
Console: PlayStation, PlayStation 4 and 5
Rating: 3.5/5
Ziina users can donate to relief efforts in Beirut
Ziina users will be able to use the app to help relief efforts in Beirut, which has been left reeling after an August blast caused an estimated $15 billion in damage and left thousands homeless. Ziina has partnered with the United Nations High Commissioner for Refugees to raise money for the Lebanese capital, co-founder Faisal Toukan says. “As of October 1, the UNHCR has the first certified badge on Ziina and is automatically part of user's top friends' list during this campaign. Users can now donate any amount to the Beirut relief with two clicks. The money raised will go towards rebuilding houses for the families that were impacted by the explosion.”
Bullet Train
Director: David Leitch
Stars: Brad Pitt, Aaron Taylor-Johnson, Brian Tyree Henry, Sandra Bullock
Rating: 3/5
THE HOLDOVERS
Director: Alexander Payne
Starring: Paul Giamatti, Da'Vine Joy Randolph, Dominic Sessa
Rating: 4.5/5
Company profile
Company name: Shipsy
Year of inception: 2015
Founders: Soham Chokshi, Dhruv Agrawal, Harsh Kumar and Himanshu Gupta
Based: India, UAE and Indonesia
Sector: logistics
Size: more than 350 employees
Funding received so far: $31 million in series A and B rounds
Investors: Info Edge, Sequoia Capital’s Surge, A91 Partners and Z3 Partners
Abu Dhabi Grand Slam Jiu-Jitsu World Tour Calendar 2018/19
July 29: OTA Gymnasium in Tokyo, Japan
Sep 22-23: LA Convention Centre in Los Angeles, US
Nov 16-18: Carioca Arena Centre in Rio de Janeiro, Brazil
Feb 7-9: Mubadala Arena in Abu Dhabi, UAE
Mar 9-10: Copper Box Arena in London, UK
The specs: Lamborghini Aventador SVJ
Price, base: Dh1,731,672
Engine: 6.5-litre V12
Gearbox: Seven-speed automatic
Power: 770hp @ 8,500rpm
Torque: 720Nm @ 6,750rpm
Fuel economy: 19.6L / 100km
Kill
Director: Nikhil Nagesh Bhat
Starring: Lakshya, Tanya Maniktala, Ashish Vidyarthi, Harsh Chhaya, Raghav Juyal
Rating: 4.5/5
COMPANY PROFILE
Name: Haltia.ai
Started: 2023
Co-founders: Arto Bendiken and Talal Thabet
Based: Dubai, UAE
Industry: AI
Number of employees: 41
Funding: About $1.7 million
Investors: Self, family and friends
UAE and Russia in numbers
UAE-Russia ties stretch back 48 years
Trade between the UAE and Russia reached Dh12.5 bn in 2018
More than 3,000 Russian companies are registered in the UAE
Around 40,000 Russians live in the UAE
The number of Russian tourists travelling to the UAE will increase to 12 percent to reach 1.6 million in 2023
Marathon results
Men:
1. Titus Ekiru(KEN) 2:06:13
2. Alphonce Simbu(TAN) 2:07:50
3. Reuben Kipyego(KEN) 2:08:25
4. Abel Kirui(KEN) 2:08:46
5. Felix Kemutai(KEN) 2:10:48
Women:
1. Judith Korir(KEN) 2:22:30
2. Eunice Chumba(BHR) 2:26:01
3. Immaculate Chemutai(UGA) 2:28:30
4. Abebech Bekele(ETH) 2:29:43
5. Aleksandra Morozova(RUS) 2:33:01
More on Quran memorisation:
Herc's Adventures
Developer: Big Ape Productions
Publisher: LucasArts
Console: PlayStation 1 & 5, Sega Saturn
Rating: 4/5
THE SPECS
2020 Toyota Corolla Hybrid LE
Engine: 1.8 litre combined with 16-volt electric motors
Transmission: Automatic with manual shifting mode
Power: 121hp
Torque: 142Nm
Price: Dh95,900
COMPANY PROFILE
Company name: Revibe
Started: 2022
Founders: Hamza Iraqui and Abdessamad Ben Zakour
Based: UAE
Industry: Refurbished electronics
Funds raised so far: $10m
Investors: Flat6Labs, Resonance and various others