For two sisters from Kerala, India, getting to grips with the restaurant business their father started more than 30 years ago is a steep learning curve.
But at Rainbow Steakhouse, a permanent fixture on the UAE restaurant scene since the late 1970s, change is already afoot thanks to the efforts of Maya and Deepa John Manjooran.
Charged with managing the accounting, one of the first changes Maya introduced after coming on board was to link all the restaurants to the head office.
“Now our office gets automatically updated about sales,” she says.
Rainbow Steakhouse has four restaurants in Sharjah and two in Dubai.
When a family business is handed to a second generation, it is a time of transition. But if well-managed, it can improve a company’s performance, says the UK-based Family Business Institute. For now, the sisters have their hands full, ushering in new technology, processes and a brand makeover.
“It was not a conscious decision to come into the business, but because I was frequenting the offices anyway, I started looking into the accounts and office management,” says Maya, 31. She came on board in 2009 and a year later, her 26-year-old sibling Deepa followed.
“I used to do summer jobs [at the restaurant] when I was a child, polishing cutlery and wiping glasses,” Deepa says.
She has worked as a hospitality management intern at various departments in Dubai’s seven-star Burj Al Arab, including its kitchen, where she tempered chocolate. During that time she learnt to manage checklists for staff to streamline performance, something she has now implemented at the family business.
“It was initially difficult but it was our job to make sure it’s done,” Deepa says.
The siblings are also project-managing the completion of a 13,500-square-foot central kitchen in Al Ghusais in the next six months. All the sauces, bases and marinades for the restaurant chain and its catering services are now prepared at its kitchen in Sharjah. The current kitchen serves 3,000 people every day, according to the company.
“[The central kitchen] will help standardise our food, and make it easier to open other restaurants,” Maya says. “It will also double our capacity.”
The restaurant house is also scouting for locations in Dubai.
If they do expand into the emirate, the sisters say it will mean a break away from their signature Arabesque decor and buffet-style menu, and a return to its original steakhouse offering.
When their father John Manjooran, now 61, launched Rainbow Steakhouse in Abu Dhabi in 1978, it catered to the expat community in the oil sector. In the 1980s, as oil prices tumbled, the steakhouse’s clientele thinned out along with a growth in appetite from local customers.
“That’s when we started Arabic cuisine and we still serve it,” Maya says. “We picked up the buffet concept, too, as it was popular with the new customers.”
In 1990, the business moved to Sharjah. It had already started catering to the Sharjah cricket ground in the 1980s and followed the business there.
Now, despite the high rents in the areas such as Dubai Downtown, Business Bay or Dubai Marina. the sisters want to expand the brand into new Dubai,
“We want to go back to the steakhouse concept, with an open kitchen or grill,” Maya says. “And in New Dubai because that’s where the city is growing. People in Dubai eat out more, and while rents are expensive, the investment is worth it.”
In the next couple of years, the company expects to invest about Dh4 million in new restaurants alone. Last year, its revenues were around Dh3m.
While Mr Manjooran is open to his offsprings’ ideas, the sisters know it is difficult for him to change everything he has been doing for so many years.
“He’s a perfectionist and old school,” Deepa says. “And we are saying ‘let’s experiment and do promotions’.”
She adds that the company has never used marketing in the past making it a new concept for their father, who thinks food should speak for itself.
“If we don’t, new people wouldn’t know about us or be aware of us,” Maya says.
So after 36 years in business, Rainbow Steakhouse launched its own website for the first time last August.
Mr Manjooran, however, still keeps control over the menu.
“We three have different tastes, but we work better when we work together,” Maya says.
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Our legal consultant
Name: Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
New Zealand 21 British & Irish Lions 24
New Zealand
Penalties: Barrett (7)
British & Irish Lions
Tries: Faletau, Murray
Penalties: Farrell (4)
Conversions: Farrell
Zodi & Tehu: Princes Of The Desert
Director: Eric Barbier
Starring: Youssef Hajdi, Nadia Benzakour, Yasser Drief
Rating: 4/5
Our family matters legal consultant
Name: Hassan Mohsen Elhais
Position: legal consultant with Al Rowaad Advocates and Legal Consultants.
UAE v Gibraltar
What: International friendly
When: 7pm kick off
Where: Rugby Park, Dubai Sports City
Admission: Free
Online: The match will be broadcast live on Dubai Exiles’ Facebook page
UAE squad: Lucas Waddington (Dubai Exiles), Gio Fourie (Exiles), Craig Nutt (Abu Dhabi Harlequins), Phil Brady (Harlequins), Daniel Perry (Dubai Hurricanes), Esekaia Dranibota (Harlequins), Matt Mills (Exiles), Jaen Botes (Exiles), Kristian Stinson (Exiles), Murray Reason (Abu Dhabi Saracens), Dave Knight (Hurricanes), Ross Samson (Jebel Ali Dragons), DuRandt Gerber (Exiles), Saki Naisau (Dragons), Andrew Powell (Hurricanes), Emosi Vacanau (Harlequins), Niko Volavola (Dragons), Matt Richards (Dragons), Luke Stevenson (Harlequins), Josh Ives (Dubai Sports City Eagles), Sean Stevens (Saracens), Thinus Steyn (Exiles)
Monster Hunter: World
Capcom
PlayStation 4, Xbox One
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All The Light We Cannot See
Creator: Steven Knight
Stars: Mark Ruffalo, Hugh Laurie, Aria Mia Loberti
Rating: 1/5
Top 10 in the F1 drivers' standings
1. Sebastian Vettel, Ferrari 202 points
2. Lewis Hamilton, Mercedes-GP 188
3. Valtteri Bottas, Mercedes-GP 169
4. Daniel Ricciardo, Red Bull Racing 117
5. Kimi Raikkonen, Ferrari 116
6. Max Verstappen, Red Bull Racing 67
7. Sergio Perez, Force India 56
8. Esteban Ocon, Force India 45
9. Carlos Sainz Jr, Toro Rosso 35
10. Nico Hulkenberg, Renault 26
Sarfira
Director: Sudha Kongara Prasad
Starring: Akshay Kumar, Radhika Madan, Paresh Rawal
Rating: 2/5
KEY DATES IN AMAZON'S HISTORY
July 5, 1994: Jeff Bezos founds Cadabra Inc, which would later be renamed to Amazon.com, because his lawyer misheard the name as 'cadaver'. In its earliest days, the bookstore operated out of a rented garage in Bellevue, Washington
July 16, 1995: Amazon formally opens as an online bookseller. Fluid Concepts and Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought becomes the first item sold on Amazon
1997: Amazon goes public at $18 a share, which has grown about 1,000 per cent at present. Its highest closing price was $197.85 on June 27, 2024
1998: Amazon acquires IMDb, its first major acquisition. It also starts selling CDs and DVDs
2000: Amazon Marketplace opens, allowing people to sell items on the website
2002: Amazon forms what would become Amazon Web Services, opening the Amazon.com platform to all developers. The cloud unit would follow in 2006
2003: Amazon turns in an annual profit of $75 million, the first time it ended a year in the black
2005: Amazon Prime is introduced, its first-ever subscription service that offered US customers free two-day shipping for $79 a year
2006: Amazon Unbox is unveiled, the company's video service that would later morph into Amazon Instant Video and, ultimately, Amazon Video
2007: Amazon's first hardware product, the Kindle e-reader, is introduced; the Fire TV and Fire Phone would come in 2014. Grocery service Amazon Fresh is also started
2009: Amazon introduces Amazon Basics, its in-house label for a variety of products
2010: The foundations for Amazon Studios were laid. Its first original streaming content debuted in 2013
2011: The Amazon Appstore for Google's Android is launched. It is still unavailable on Apple's iOS
2014: The Amazon Echo is launched, a speaker that acts as a personal digital assistant powered by Alexa
2017: Amazon acquires Whole Foods for $13.7 billion, its biggest acquisition
2018: Amazon's market cap briefly crosses the $1 trillion mark, making it, at the time, only the third company to achieve that milestone
Company Profile:
Name: The Protein Bakeshop
Date of start: 2013
Founders: Rashi Chowdhary and Saad Umerani
Based: Dubai
Size, number of employees: 12
Funding/investors: $400,000 (2018)
The Specs
Engine: 1.6-litre 4-cylinder petrol
Power: 118hp
Torque: 149Nm
Transmission: Six-speed automatic
Price: From Dh61,500
On sale: Now
Credit Score explained
What is a credit score?
In the UAE your credit score is a number generated by the Al Etihad Credit Bureau (AECB), which represents your credit worthiness – in other words, your risk of defaulting on any debt repayments. In this country, the number is between 300 and 900. A low score indicates a higher risk of default, while a high score indicates you are a lower risk.
Why is it important?
Financial institutions will use it to decide whether or not you are a credit risk. Those with better scores may also receive preferential interest rates or terms on products such as loans, credit cards and mortgages.
How is it calculated?
The AECB collects information on your payment behaviour from banks as well as utilitiy and telecoms providers.
How can I improve my score?
By paying your bills on time and not missing any repayments, particularly your loan, credit card and mortgage payments. It is also wise to limit the number of credit card and loan applications you make and to reduce your outstanding balances.
How do I know if my score is low or high?
By checking it. Visit one of AECB’s Customer Happiness Centres with an original and valid Emirates ID, passport copy and valid email address. Liv. customers can also access the score directly from the banking app.
How much does it cost?
A credit report costs Dh100 while a report with the score included costs Dh150. Those only wanting the credit score pay Dh60. VAT is payable on top.
Meatless Days
Sara Suleri, with an introduction by Kamila Shamsie
Penguin
The specs
Engine: 2.9-litre, V6 twin-turbo
Transmission: seven-speed PDK dual clutch automatic
Power: 375bhp
Torque: 520Nm
Price: Dh332,800
On sale: now
COMPANY PROFILE
Company name: Klipit
Started: 2022
Founders: Venkat Reddy, Mohammed Al Bulooki, Bilal Merchant, Asif Ahmed, Ovais Merchant
Based: Dubai, UAE
Industry: Digital receipts, finance, blockchain
Funding: $4 million
Investors: Privately/self-funded
Company profile
Company name: Fasset
Started: 2019
Founders: Mohammad Raafi Hossain, Daniel Ahmed
Based: Dubai
Sector: FinTech
Initial investment: $2.45 million
Current number of staff: 86
Investment stage: Pre-series B
Investors: Investcorp, Liberty City Ventures, Fatima Gobi Ventures, Primal Capital, Wealthwell Ventures, FHS Capital, VN2 Capital, local family offices