Cutting-edge aviation technology from AI to electric aircraft will help to reimagine passengers' journeys through Dubai's new $35bn passenger terminal at Al Maktoum International Airport.
A “massive leap” in aviation technology at the new terminal will dismantle the old ways of processing passengers through airports and get rid of choke-points through the hub for faster travel, Paul Griffiths, chief executive of Dubai Airports, told The National on Monday.
“Airports have a habit of legacy processes but we're determined to engineer this out. There will be huge investments in automation to make the customer service ethos better and to improve the quality of what we deliver. We've only scratched the service of what AI will deliver in this,” he said.
“Watch this space. The operating model of the airport will be very different from what we have seen.”
A surge in demand for air travel is placing “extraordinary pressure” on existing and new airports, national borders and airline resources, according to an April white paper on biometrics by Sita, an IT provider for the air transport industry.
The existing paper-based and manual travel infrastructure and legacy processes “simply won’t be able to cope”, according to the paper.
The solution is to leverage the power of facial and fingerprint biometrics to create a smoother and safer air travel experience, it said. Advanced technology will also help to solve other aviation industry challenges such as space constraints, specialist staff shortages and evolving passenger wants.
The global demand for travel is rising and biometrics is at the “forefront of this transformation” as the number of air travellers is set to double to eight billion annually by 2040, up from four billion in 2019, according to projections by the International Air Transport Association (Iata).
Dubai Airports has already made investments in biometric technology to funnel more people through Dubai International Airport faster, with the aim of increasing its capacity to 120 million passengers annually.
The first phase of the new passenger terminal at Al Maktoum Airport is expected to be ready within 10 years, with the capacity to accommodate 150 million passengers annually.
The new airport terminal, spread across 70 square kilometres, will feature 400 aircraft gates, five parallel runways and new aviation technology.
That technology will focus on “the ability to eliminate legacy processes that we've had to endure for so long,” Mr Griffiths said.
“I can't think of another commodity that makes you book and then you go to the airport and reaffirm that you want that product.”
Future-proofing the new airport
Operator Dubai Airports is now in the detail design phase of the project during which decisions must be made on the hub's final configuration, operations, relationship with ground transport, customer service plan, F&B and retail strategy.
“With the design process, it is imperative that we rethink what the fundamentals of airports are: they are a way of ensuring the smooth and seamless transition from ground to air, that’s the whole rationale of having an airport,” Mr Griffiths said.
“We are taking a long, hard look at that in the design process.”
This also means that internal and external rail networks, road transport, electric aircraft technology, executive jets and budget airlines will be “incredibly important” elements for the efficiency of the new terminal, he said.
Dubai has signed an agreement with US-based electric aircraft maker Joby Aviation to launch passenger air taxi services in the emirate, which Joby expects to start as early as next year.
Built into the new airport terminal design is the flexibility to incorporate technology currently available today and emerging tech that develops over the years.
“Flexibility, imagination and collaboration are what we need to make it work effectively,” Mr Griffiths said.
The new terminal design, despite its ability to accommodate more runway movements, will take into account sustainable operations, the Dubai Airports boss said.
“We are all learning from climate change and there’s an acceptance that you cannot regard heavy rain as a minor event. We need to invest in systems and infrastructure to deal with climate change,” he said.
This will entail major investments in sustainability in terms of solar power, waste treatment, biofuels and a “huge number of initiatives” to combat the impact of climate change, Mr Griffiths said.
Dubai International Airport (DXB), the world's largest hub by international traffic for 10 consecutive years, struggled to clear a backlog of flights after a record-breaking rainstorm in the UAE earlier this month.
DXB resumed normal operations days after the storm flooded taxiways, forcing flight diversions, delays and cancellations.
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Tips for avoiding trouble online
- Do not post incorrect information and beware of fake news
- Do not publish or repost racist or hate speech, yours or anyone else’s
- Do not incite violence and be careful how to phrase what you want to say
- Do not defame anyone. Have a difference of opinion with someone? Don’t attack them on social media
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CONCRETE COWBOY
Directed by: Ricky Staub
Starring: Idris Elba, Caleb McLaughlin, Jharrel Jerome
3.5/5 stars
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MATCH INFO
Northern Warriors 92-1 (10 ovs)
Russell 37 no, Billings 35 no
Team Abu Dhabi 93-4 (8.3 ovs)
Wright 48, Moeen 30, Green 2-22
Team Abu Dhabi win by six wickets
Ruwais timeline
1971 Abu Dhabi National Oil Company established
1980 Ruwais Housing Complex built, located 10 kilometres away from industrial plants
1982 120,000 bpd capacity Ruwais refinery complex officially inaugurated by the founder of the UAE Sheikh Zayed
1984 Second phase of Ruwais Housing Complex built. Today the 7,000-unit complex houses some 24,000 people.
1985 The refinery is expanded with the commissioning of a 27,000 b/d hydro cracker complex
2009 Plans announced to build $1.2 billion fertilizer plant in Ruwais, producing urea
2010 Adnoc awards $10bn contracts for expansion of Ruwais refinery, to double capacity from 415,000 bpd
2014 Ruwais 261-outlet shopping mall opens
2014 Production starts at newly expanded Ruwais refinery, providing jet fuel and diesel and allowing the UAE to be self-sufficient for petrol supplies
2014 Etihad Rail begins transportation of sulphur from Shah and Habshan to Ruwais for export
2017 Aldar Academies to operate Adnoc’s schools including in Ruwais from September. Eight schools operate in total within the housing complex.
2018 Adnoc announces plans to invest $3.1 billion on upgrading its Ruwais refinery
2018 NMC Healthcare selected to manage operations of Ruwais Hospital
2018 Adnoc announces new downstream strategy at event in Abu Dhabi on May 13
Source: The National
If you go
The flights
Etihad (etihad.com) flies from Abu Dhabi to Luang Prabang via Bangkok, with a return flight from Chiang Rai via Bangkok for about Dh3,000, including taxes. Emirates and Thai Airways cover the same route, also via Bangkok in both directions, from about Dh2,700.
The cruise
The Gypsy by Mekong Kingdoms has two cruising options: a three-night, four-day trip upstream cruise or a two-night, three-day downstream journey, from US$5,940 (Dh21,814), including meals, selected drinks, excursions and transfers.
The hotels
Accommodation is available in Luang Prabang at the Avani, from $290 (Dh1,065) per night, and at Anantara Golden Triangle Elephant Camp and Resort from $1,080 (Dh3,967) per night, including meals, an activity and transfers.
MATCH INFO
Barcelona 5 (Lenglet 2', Vidal 29', Messi 34', 75', Suarez 77')
Valladolid 1 (Kiko 15')
Who is Tim-Berners Lee?
Sir Tim Berners-Lee was born in London in a household of mathematicians and computer scientists. Both his mother, Mary Lee, and father, Conway, were early computer scientists who worked on the Ferranti 1 - the world's first commercially-available, general purpose digital computer. Sir Tim studied Physics at the University of Oxford and held a series of roles developing code and building software before moving to Switzerland to work for Cern, the European Particle Physics laboratory. He developed the worldwide web code as a side project in 1989 as a global information-sharing system. After releasing the first web code in 1991, Cern made it open and free for all to use. Sir Tim now campaigns for initiatives to make sure the web remains open and accessible to all.
The bio
Academics: Phd in strategic management in University of Wales
Number one caps: His best-seller caps are in shades of grey, blue, black and yellow
Reading: Is immersed in books on colours to understand more about the usage of different shades
Sport: Started playing polo two years ago. Helps him relax, plus he enjoys the speed and focus
Cars: Loves exotic cars and currently drives a Bentley Bentayga
Holiday: Favourite travel destinations are London and St Tropez
More from Neighbourhood Watch:
Gothia Cup 2025
4,872 matches
1,942 teams
116 pitches
76 nations
26 UAE teams
15 Lebanese teams
2 Kuwaiti teams
England Test squad
Ben Stokes (captain), Joe Root, James Anderson, Jonny Bairstow, Stuart Broad, Harry Brook, Zak Crawley, Ben Foakes, Jack Leach, Alex Lees, Craig Overton, Ollie Pope, Matthew Potts
Tearful appearance
Chancellor Rachel Reeves set markets on edge as she appeared visibly distraught in parliament on Wednesday.
Legislative setbacks for the government have blown a new hole in the budgetary calculations at a time when the deficit is stubbornly large and the economy is struggling to grow.
She appeared with Keir Starmer on Thursday and the pair embraced, but he had failed to give her his backing as she cried a day earlier.
A spokesman said her upset demeanour was due to a personal matter.
Suggested picnic spots
Abu Dhabi
Umm Al Emarat Park
Yas Gateway Park
Delma Park
Al Bateen beach
Saadiyaat beach
The Corniche
Zayed Sports City
Dubai
Kite Beach
Zabeel Park
Al Nahda Pond Park
Mushrif Park
Safa Park
Al Mamzar Beach Park
Al Qudrah Lakes
Final results:
Open men
Australia 94 (4) beat New Zealand 48 (0)
Plate men
England 85 (3) beat India 81 (1)
Open women
Australia 121 (4) beat South Africa 52 (0)
Under 22 men
Australia 68 (2) beat New Zealand 66 (2)
Under 22 women
Australia 92 (3) beat New Zealand 54 (1)
Benefits of first-time home buyers' scheme
- Priority access to new homes from participating developers
- Discounts on sales price of off-plan units
- Flexible payment plans from developers
- Mortgages with better interest rates, faster approval times and reduced fees
- DLD registration fee can be paid through banks or credit cards at zero interest rates
Honeymoonish
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What are the main cyber security threats?
Cyber crime - This includes fraud, impersonation, scams and deepfake technology, tactics that are increasingly targeting infrastructure and exploiting human vulnerabilities.
Cyber terrorism - Social media platforms are used to spread radical ideologies, misinformation and disinformation, often with the aim of disrupting critical infrastructure such as power grids.
Cyber warfare - Shaped by geopolitical tension, hostile actors seek to infiltrate and compromise national infrastructure, using one country’s systems as a springboard to launch attacks on others.
Key facilities
- Olympic-size swimming pool with a split bulkhead for multi-use configurations, including water polo and 50m/25m training lanes
- Premier League-standard football pitch
- 400m Olympic running track
- NBA-spec basketball court with auditorium
- 600-seat auditorium
- Spaces for historical and cultural exploration
- An elevated football field that doubles as a helipad
- Specialist robotics and science laboratories
- AR and VR-enabled learning centres
- Disruption Lab and Research Centre for developing entrepreneurial skills