A picture shows the Amazon logo on the front of an Amazon centre in Bretigny-sur-Orge, France. AFP
A picture shows the Amazon logo on the front of an Amazon centre in Bretigny-sur-Orge, France. AFP

Amazon down: AWS fixes cut as Netflix, PlayStation and Twitch report issues


Web monitor Downdetector reported major outages at Amazon Web Services (AWS) as several other major websites and services — including PlayStation, Twitch and Netflix — reported connection issues.

Amazon said it had identified issues in two of its US-based servers in California and Oregon.

“We have identified the root cause of the internet connectivity to the US-WEST-2 Region and have taken steps to restore connectivity,” the company said. “We have seen some improvement to internet connectivity in the last few minutes but continue to work towards full recovery.”

At about 8.14am PST, the company said it had fixed both server issues.

  • People stand near Amazon Web Services signage in Paris, France, in June 2017. Amazon Web Services said on Wednesday, May 26, it will open three data centres in the UAE. Bloomberg
    People stand near Amazon Web Services signage in Paris, France, in June 2017. Amazon Web Services said on Wednesday, May 26, it will open three data centres in the UAE. Bloomberg
  • Trade fair visitors pass an inflatable stand promoting Amazon Web Services at the CeBIT computer show in Hanover, Germany, in 2016. EPA
    Trade fair visitors pass an inflatable stand promoting Amazon Web Services at the CeBIT computer show in Hanover, Germany, in 2016. EPA
  • An employee collects a customer's purchase order from storage bays ahead of packaging at the new Amazon fulfilment centre on its official day of opening in Bielany Wroclawskie, Poland, in 2014. Bloomberg
    An employee collects a customer's purchase order from storage bays ahead of packaging at the new Amazon fulfilment centre on its official day of opening in Bielany Wroclawskie, Poland, in 2014. Bloomberg
  • An employee pushes crates on a trolley across the work floor at the Amazon fulfilment centre on its official day of opening in Bielany Wroclawskie, Poland. Bloomberg
    An employee pushes crates on a trolley across the work floor at the Amazon fulfilment centre on its official day of opening in Bielany Wroclawskie, Poland. Bloomberg
  • Workers at Amazon's logistics centre in Sady, near Poznan in Poland.EPA
    Workers at Amazon's logistics centre in Sady, near Poznan in Poland.EPA
  • An employee at the Amazon Web Services stand, during the 15th China Digital Entertainment Expo, also known as ChinaJoy, in 2017. Imagine China
    An employee at the Amazon Web Services stand, during the 15th China Digital Entertainment Expo, also known as ChinaJoy, in 2017. Imagine China
  • People attend the Amazon.com annual cloud computing conference in Las Vegas, Nevada, in 2017. Reuters
    People attend the Amazon.com annual cloud computing conference in Las Vegas, Nevada, in 2017. Reuters

AWS is Amazon's cloud-based platform for hosting online services and websites. Cuts to the service can limit thousands of websites.

Amazon-owned live-streaming platform Twitch tweeted that they were also experiencing issues.

Downdetector reported users were also experiencing problems with video-streaming service Netflix.

Users also reported issues with the PlayStation Network, the console's online gaming service.

It is unclear if these issues are related to the problems at AWS. However, after the company reported it had fixed the issues with the servers, the number of reported issues on Downdetector began to fall.

The website Downdetector tracks cuts in service by collating status reports from a number of sources, including user-submitted errors on its platform.

The issue at AWS comes days after a huge cut knocked hundreds of websites offline in one of the worst breakdowns the company has faced.

Updated: December 17, 2021, 12:05 AM